Solution Sales Support Officer
6 months ago
Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
Job Posting Location
Bangkok
Job Summary
' 1. To handle the end-to-end process of renewing, changing requests, and upside orders on customers' existing service contracts, which focus on Strategic Enterprise, International Carrier, and Global OTT Provider. Ensure maintaining and increasing sales revenue.
2. Handles day-to-day customer management operations and provides timely responses to customer requests.
3. Required to liaison between customer and collection team to ensure the timely payment term.
4. Prepare the Monthly Service Inventory Report according to service contract.
5. Support Property Strategy: Exclusive building Sales Lead
**Job Description**:
- Key SRO : Request 5G & EDS Site Survey, Urgent Up-speed Bandwidth
- Create SMT Renew and add on service Opp to order for Renew / Change Order / Terminate
- Create Data Center usage report to charge customer as per defined process; Power usage: Pay per use charging, Exceeding usage ; Remote Smart hand: Pay per use charging, Exceeding usage
- Quote EDS Tariff price to Partners (Singtel, GCX, CU, CM, CT)
- Liaison with customer to follow up on renew contract
- Prepare budgetary quote for customer upon AM request with standard tariff and agreed rate card in the existing contract.
- Key e-Process for Bulk SMS and Corp Fixed Line
- Handle customer inquiries and provide information about order status
- Liaison with Accounting Team to request manual invoice
- Liaison with Collection Team
Recruiter
Patcharin Vanichapornkul (พัชรินทร์ วณิชอาภรณ์กุล)
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