Operations Support Executive

5 months ago


กรงเทพมหานคร, Thailand Workmate Full time

**Workmate** delivers a ready-made workforce for our clients to plug in when their demand surges; we are always at the cutting edge of creating a better way to work. We are revolutionising ‘Work From Home' by providing a ready made remote workforce for clients that require admin, data entry and dispatching services. If you have experience in the Business Process Outsourcing space, and you are looking for a new challenge to help build the largest remote workforce in Thailand, then this is for you.We are currently seeking a talented **Operations Support Executive** to join the Managed Service (Fulfillment) Department. This position will work closely with the Project Manager to fulfill requirements set by our key clients. You will play a key role in ensuring the success of delivering and sustaining the highest quality service to our clients.

**Key Responsibilities**
- Monitor workforce fulfillment funnels (onsite).
- Control the on-ground time attendance process by coordinating with the office team to ensure that all workers are paid correctly and are happy working with Workmate.
- Be the main point of contact on day to day activities for the client, solving problems on the ground and escalating them to the team whenever support is needed.
- Maintain the performance in fulfillment rate, client satisfaction and cost effectiveness of the accounts.
- Be responsible for monthly updates on the team’s performance to the Project Manager.
- Any other assignment from the Project manager.

**Qualifications**
- Graduated with a Bachelor's degree in any field.
- Fresh grads are welcome.
- Min. 1 year of working experience in any field would be a plus.
- Good command in English.
- Strong communication skills.
- **Mandatory**: Experienced in MS office with advanced Excel skills (included vlookup, pivot table and other complex formula).
- Experience in Recruitment, HR background and/or a start-up would be highly desirable.

**What you will get**
- Competitive salary and KPI Bonus
- 5 days work week
- 8 days of Annual Leave, with the addition of 2 days for every completed work year
- Many of the leave types i.e. 1 day Birthday Leave, 3 days Childcare Leave, 3 days Marriage Leave, 6 days Personal Leave, etc.
- Group life & health insurance
- Business-related travel, phone, entertainment etc. reimbursed monthly as required

We’re building Workmate: to organise the blue collar workforce by connecting people to more opportunities, increasing their income, social protections, and ultimately their quality of life.



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