Overseas Entry-level IT Support Technician

3 weeks ago

กรงเทพมหานคร, Thailand The Language Doctors, Inc. Full time

**THE LANGUAGE** DOCTORS, INC.**

**OVERSEAS ENTRY-LEVEL IT SUPPORT TECHNICIAN**

The Language Doctors is looking for a knowledgeable **Overseas Entry-Level IT Support Technician** to join our multicultural team. We are a linguistic service company that is deeply dedicated to breaking language barriers and connecting cultures worldwide. As a crucial member of our remote workforce, you will play a key role in providing technical assistance and support to our users.

Location: Remote

Work Hours: Initially 9 am - 5 pm EST (Training Period).

After Training:
OPTION 1: Friday 5 am - Friday 5 pm (12 hours). Saturday 5 am - Saturday 5 pm (12 hours). Sunday 5 am - Sunday 5 pm (12 hours). OPTION 2: Saturday 5 am - Saturday 5 pm (12 hours). Sunday 5 am - Sunday 5 pm (12 hours). Monday 5 am - Monday 5 pm (12 hours). Times are expressed in Eastern Standard Time (USA).

Position Type: Full-Time

**Responsibilities**:

- **Password Resets**: Assist users with password-related issues and account access.
- **365 Administration**: Administer Microsoft 365 accounts, including user management and access control.
- **Software Troubleshooting**: Identify and resolve software-related issues for end-users.
- **Customer Requests**: Handle and respond to customer requests in a timely and professional manner.
- **General User Assistance**: Provide general assistance to users, guiding them through technical issues.
- **Training Users**: Conduct user training sessions for basic technical skills.
- **Technical Issue Resolution**: Resolve basic technical problems efficiently and effectively.
- **Problem-Solving**: Demonstrate strong problem-solving abilities to address complex issues.

**Qualifications**:

- **Education**: High School Diploma or equivalent.
- **Certifications**: CompTIA A+ certification or equivalent is a prerequisite. Preferred: CompTIA Network+ and CompTIA Security+ certifications or equivalent.
- **Experience**: Prior experience in a technical support role is a plus.
- **Language Skills**: Upper Intermediate or Advanced fluency in English is required for effective communication with users.
- **Sedentary Work**: Ability to sit for extended periods while performing job duties.

**Remote Work Requirements**:

- Maintain a strong and reliable internet connection (at least 10Mbps up and down).
- Use a Windows PC with Windows 10 or above.
- Ensure a dedicated and stable Ethernet connection.
- The Language Doctors is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws._

**Translating Ideas, Connecting Cultures.

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