Bk - Pro Consul, Ao

Job Description (Roles and Responsibilities)

**Main purpose of job**:
The British Embassy Bangkok is a large diplomatic mission of around 140 staff delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives including on prosperity, trade, security, open societies, consular services and law enforcement. This is an exciting opportunity to join our diverse team.

The successful applicant will play a key role in ensuring British Nationals in Thailand receive a professional, high-quality service and advice in line with Foreign, Commonwealth and Development Office (FCDO) guidance. This will include dealing with extremely sensitive cases, providing notarial and documentary services, stakeholder management and taking part in communications and outreach. Pro-consuls have the opportunity to make a direct difference to people’s lives in sometimes challenging circumstances

**Roles and responsibilities / what will the jobholder be expected to achieve?**:
**_ Assistance_**
- Maintain close links with local authorities including, but not limited to police, prisons, hospitals, care homes and other British Government teams and departments who work with us to help British Nationals.
- Maintain accurate and concise case records using FCDO IT platforms;
- Facilitate and print Emergency Travel Documents (ETD) through liaison with our ETD centre.

**_ Counter and Notarial Services_**
- Provide a range of in-person and remote notarial services;
- Maintain a cash float and other financial requirements.

**_ Partnership/Prevention and Project Work_**
- Reduce the number of preventable incidents and minimise risks to British Nationals overseas by supporting delivery of relevant projects;
- Actively seek out and maintain partnerships with local authorities and the wider community;
Team Work and Learning
- Personal administration and management including participation in the annual appraisal system, completing personal development plans and maintaining skills and knowledge proficiency;
- Provide support to colleagues dealing with traumatic events, distressed British people and complex cases;
- Contribute to learning and development initiatives for the whole team, providing and accepting constructive feedback to a professional standard.

**_ Crisis work and Resilience_**
- Prepare for crisis handling and implementation of the Embassy Crisis Management Plan, including participation in crisis management exercises and use of the crisis IT systems;
- In crisis/emergency situations work as required to support the Embassy responses (sometimes on a shift pattern working unsociable hours);
**_ Other_**

In times of peak operation demand, work flexibly within the Section and within the Embassy

All staff will be expected to make a corporate contribution to the smooth running of the British Embassy, either through a committee membership or another voluntary role.

Essential qualifications, skills and experience
- Experience of working in challenging customer facing environments, where you have used your resilience, patience and adaptability in often challenging, difficult and stressful situations
- Excellent English written and verbal communication skills with the ability to communicate at all levels
- Ability to take responsibility for the quality of own work and keep managers informed of how your work is progressing
- Have sound judgement, critical thinking and problem solving skills to manage customer expectations
- Ability to work at pace in an environment where priorities change to effectively prioritise, manage and execute multiple tasks within tight deadlines
- Understanding of and commitment to protection of personal data

**Language requirements**:
Language: English

Desirable qualifications, skills and experience
- Experience of living in or understanding of the United Kingdom and British culture.
- Experience of living in or understanding of Thailand and Thai culture.
- Ability to read, write and speak Thai.
- Experience in providing support to vulnerable persons
- Required behaviours- Changing and Improving, Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together Application deadline Application deadline - day Application deadline - month Application deadline - year
- 19 September 2023

Grade
- Administrative Officer (AO)

Type of Position
- Full-time, Permanent

Working hours per week
- 36 hours per week

Region
- Asia Pacific

Country/Territory
- Thailand

Location (City)
- Bangkok

Type of Post
- British Embassy

Number of vacancies
- 2

Salary Currency
- THB

Salary
- THB 45,569

Start Date Start Date - day Start Date - month Start Date - year
- 1 November 2023

Other benefits and conditions of employment

**LEARNING & DEVELOPMENT OPPORTUNITIES**:
We encourage all staff to develop their capabilities, through both formal training courses and informal opportunities such as job-shadowing, coaching and on-the-job training