Bk - Community Liaison Officer (Clo), Ao

1 week ago

กรงเทพมหานคร, Thailand Foreign & Commonwealth Office Full time

Job Description (Roles and Responsibilities)

**Main purpose of job**:

- The British Embassy Bangkok is a large diplomatic mission of around 160 staff delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives including on prosperity, trade, security, open societies, consular services and law enforcement._

This is an exciting opportunity to join our diverse team.

You will work closely with the senior management team in Bangkok to provide pastoral and welfare support to UK based (UKB) staff and families from all government departments. You will need to gather information and provide support before the arrival of new UKB staff and during their diplomatic posting. You will report to the Deputy Head of Mission (DHM) but will need to be able to work independently and prioritise your workload to ensure that UK based staff, partners and family members receive the right level of support. You will need to be approachable and sympathetic, but also robust where necessary, for example when managing expectations. You may be the recipient of confidential/sensitive information so you must be discreet and observe confidentiality. You will need to escalate issues to senior management at the Embassy and seek outcomes.

**Roles and responsibilities / what will the jobholder be expected to achieve?**:
**Welfare and community support**
- Ensuring a smooth arrival and integration into the Embassy community for staff and families on diplomatic postings to Bangkok.
- Providing a short orientation to life in Bangkok and the Embassy community and following up to ensure that the settling in process is working.
- Acting as a source of formal and informal support and onward referral for diplomatic posted staff and family members where questions, problems and difficulties arise, including advising on how to seek further help for sensitive personal issues maintaining confidentiality over sensitive/personal issues.
- Advocate for UKB staff and families in addressing issues of importance with Embassy management, including participation as the family/community representative on the Post Housing Committee, Health & Safety Committee, Elephant and Castle Committee and as the main link between Post and the Diplomatic Service Families Association in London (who work with the FCDO to implement and monitor policies affecting families).
- Supporting and advising the DHM to ensure positive cohesion and welfare across the Embassy community.

**Information gathering and communication**
- Collating and sharing information on issues of concern to posted staff, spouses and families, including children’s education; spouse/partner education, career and training opportunities; social and recreational opportunities and medical facilities, including information sharing with families before they arrive.
- Researching relevant information and completing corporate returns and reports as required, including School and Nursery Information Sheets of authorised schools at Post; Schools Information Sheet (SIS); DSFA Spouse and Partner Annual Employment Report; Cost of Living Allowance survey; annual school fees estimate.
- Keeping the Post Welcome Pack, Post Report and Post Factsheet up to date, to ensure that all information is correct.
- Publishing a regular CLO newsletter, with a community/ UKB focus, containing information on social matters and information on living in Thailand.

**Education support**
- Supporting UK-based staff to secure places at schools and tutors when needed, including provision of information in advance, giving clear notice of deadlines and liaising with the schools as necessary. Checking and authorisation of education invoices

**Other**
- Lead and support on organising of Embassy social events (i.e., nonofficial events) including Christmas and ad hoc social and family events.
- Participate in organisation of key Embassy-wide official events.
- Leading the welfare team in a crisis, ensuring staff are trained and equipped, organising all rotas for shift work and maintaining an up-to-date contact list for UKB dependents and acting as a line of communication between Embassy management and families on emergency planning.

In times of peak operation demand, work flexibly within the Section and within the Embassy

All staff will be expected to make a corporate contribution to the smooth running of the British Embassy, either through a committee membership or another voluntary role.

Essential qualifications, skills and experience
- Experience of working in challenging customer facing environments, where you have used your resilience, patience and adaptability in often challenging, difficult and stressful situations
- Excellent English written and verbal communication skills with the ability to communicate at all levels
- Ability to take responsibility for the quality of own work and keep managers informed of how your work is progressing
- Have sound judgement, critical thinking and problem solving sk

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