Junior Customer Support

6 months ago


กรงเทพมหานคร, Thailand 12Go Asia Full time

We are a leading multi-modal OTA (Online Travel Agency) in Asia. Our company is headquartered in Singapore with its main office located in Bangkok. We provide online booking services for all sorts of transportation ( trains, buses, ferries, flights, transfers ), visas, hotels, and day trips to customers from all over the world.

**Responsibilities**:
1. Welcoming and distributing train tickets (Thai / English) to customers who make reservations through our website.

3. Providing assistance to customers and operators in obtaining the information they require.

4. Communicate with other departments to accommodate their needs.

5. Providing customers with trip details and travel advice, including updating information with the team when operators contact us.

**Requirements**:
1. Bachelor's Degree in a relevant field.

3. Strong written and verbal communication skills in English.

4. Experience in Customer Support is advantageous.

5. A TOEIC score of 650 or higher is preferred.

*Thai National only*

**Benefits**
- 1. Interesting work with the product that allows millions of travelers to book their trips daily.
- 2. Encourage a healthy work-life balance in a new office environment, having a flexible work schedule and work-from-home options available.
- 3. Support our employee's wellness by offering:

- 9 days paid time off with an additional anniversary day off.
- Company Group Insurance covered Life, Accidental, Health IPD, Health OPD, Dental and Health Check-up & Vaccine.
- Personal sport allowance budget.
- Company gathering on team building/outing.
- 4. Education and career planning benefits with
- Education platform for training with free courses and personal education budget.
- Equipment policy on financial assistance for purchasing Laptops.
- Opportunity to travel for business trips.


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