Restaurant and Bar Manager

2 days ago


Thailand Crowne Plaza Hotels & Resorts Full time

As Restaurant & Bar Manager, you’ll manage food and beverage operations to ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements.

**People**

-Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers

-Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

-Train colleagues to make sure they deliver with compliance and to the standards we expect

-Recommend or initiate any HR elated actions where needed

**Guest Experience**

-Make sure all food and beverage equipment is in operational condition and regularly cleaned

-Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs

-Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction

**Responsible Business**

-Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions

-Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Executive Chef

-Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste

-Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment

-Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

**Financial**

-Help prepare the hotel’s annual budget and the setting of departmental goals

-Monitor budget and control expenses with a focus on food, beverage and labour costs

-Working with the catering office, identify additional sales opportunities to enhance revenue

-Drive promotions that deliver great dining experiences for guests at a good value

-Make sure credit and financial transactions are handled in a secure manner


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