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Restaurant Manager

1 month ago

Thailand Capella Hotel Group Full time

THA_
- _Salary_
- _Full Time_
- _5 days works week / Health Insurance / SSO / Uniform / Duty Meals / Provident Fund_

**Position Overview**

The Restaurant Manager is responsible for the quality of the service and the services provided at the restaurant. Oversees the daily coordination of the services in accordance with the standards, production

Procedures and hygiene standards HACCP in force within the Capella Bangkok.

It ensures a quality of reception and a personalized service with our customers. he enforces and proposes the creation to improve the services and to develop the turnover and the

Profitability of the service. He is responsible for the development and accompaniment of his team.

**The Role**
- Is responsible for the quality of service and services provided by the restaurant.
- Is responsible for managing and monitoring customer requests and complaints.
- Is responsible for the development of the service, the services, and the adjustment of the prices strategies, in collaboration with the Executive Chef.
- Regularly study the competition market.
- Is responsible for the quality, updating and development of the marketing tools of the service (menus, special events...).
- Is responsible for the quality and maintenance of the equipment and premises of his service.
- Advises Management of any issues that affect the quality and excellence of customer service.
- In order to ensure quality customer service and follow-up, it may be necessary to assist and / or replace colleagues in some of their duties.
- Assures and / or supervises the administrative management of the service (mail, glitch, procedures...).
- Is responsible for the implementation, monitoring and compliance of the budgets related to its service (financial objectives, P & L, effective budgets, cost management, etc.).
- Is responsible for the implementation and monitoring of schedules taking into account forecasts of the activity of the hotel and local.
- Is responsible for quality, maintenance and inventory management of materials and goods.
- Is responsible for the organization and daily coordination of the service.
- Participate in daily, weekly and / or monthly meetings to which department heads are invited.
- Is responsible for good communication and coordination within and between services (instructions, briefings, relational...).
- Organizes and animates the briefings and monthly meetings of his service.
- Participates in the recruitment, training, development and coaching of his team.
- Guarantees compliance with the rules of hygiene, safety and working conditions established within the Capella Bangkok.

**Talent Profile**
- 3-5 years' experience with at least three (2) years of experience in a similar position in luxury resort/hotel.
- Diploma or Degree in Hospitality Management or Restaurant Management.
- Excellent interpersonal skills.
- Motivator and self-starter, capable of handling multi-faceted projects and of working under pressure.
- Acute attention to details.
- Strong technical and people management skills.
- Understands and respects local cultural, able to adapt to changing environment.
- Positive "can do" attitude and flexible approach manages with humility.
- High degree of integrity. Strong leadership.
- Nurtures and develops colleagues, encouraging innovation.
- Effective trainer, able to facilitate at all levels.
- Comprehensive knowledge of business needs, financial reporting and productivity requirements
- Computer skills, particularly in the use of Microsoft Office.
- Excellent command in both written and spoken English.