House Manager

5 months ago


Thailand Capella Hotel Group Full time

THA_
- _Salary_
- _Full Time_
- _5 days works week / Health Insurance / SSO / Uniform / Duty Meals / Provident Fund_

**Position Overview**:
The House Manager will be responsible for leading our team to success and ensuring all work processes flow efficiently in order to help bring our personalize service to life. These include overseeing daily operations, ensuring team member's productivity, monitoring efficiency of all processes and creating a positive work environment for our team members. You will also make sure all our Front of House team members; including Personal Assistant, Guest Service and Service Center deliver stellar level of customer service and to create memorable hospitality experiences to all of our guests throughout their stay and ensuring that "personalized service" is always at the forefront of everything we do.

**The Role**:

- Be responsible for all Front of House operation team members including; Personal Assistants, Guest Services and Service Centers by providing training, supervise, oversee and supporting all team members in the daily operation to ensure we comply with all service standards, department policies, and operating procedures in the daily operation.
- Ensuring and providing flawless, upscale, professional and high class guest service experiences as a role model of Personal Assistants to our guests throughout their stay.
- Maintain an image of professional Personal Assistant service to all guests, team members and management.
- Oversee the smooth operation of the property and be the key contact for any guest issues or hotel emergencies, performs as the representative of senior hotel management in their absence.
- Communicating with guests and co-workers accordingly; handling complaints, collecting ideas on improving the operation, providing information, selling facilities, reporting any issue or damages and breakdowns and checking if repairs have been completed.
- Be able to create and update SOPs in all Front of House areas according to Capella Bangkok's business and be able to suggest or make updates according to business requirements in order to improve efficiency of work.
- Being champion in PMS (Opera) and other appropriate IT systems; comfortable to perform, train, support and supervise all team members for all functions of usage.
- Be able to perform, train, support and supervise all team members with all process of personal check in, personal check out, billing instructions according hotel standard operating procedures.
- Monitor daily bookings, ensure room assignment and room readiness prior to guest arrival. Ensure all guests must be properly greeted upon their arrival, and special attention is provided to guests such as disabled, elderly, children, special occasion and VIPs.
- Oversee personalize check-in and personalize check-out procedures, including reservations and financial transactions. Also follows up in credit check report, liaise with credit manager.
- Be able to perform, supervise and oversee team members to provide recommendations and suggestions on transportation including arrangement and making reservations for guests.
- Being familiar with Bangkok city, to know everything you need to know about the city, stay updated on what's happening in town and be able to offer guests reliable and personalized suggestions about their requests e.g. local tourist spots, places to dine, shopping and sight-seeing. Be able to supervise, oversee and to conduct proper training sessions regarding this to the Personal Assistants and all team members.
- Network with management of popular clubs, bars and restaurants to build relationship on behalf of Capella Bangkok.
- Being knowledgeable on operator or call center etiquettes. Be comfortable to train, support and supervise all Service Centre members on a daily operation for all functions usage. Be able to improve telephone handling and other procedures productivity at all times.
- Maintain an up to date knowledge of the hotel daily services, activities, promotions, and events. Communicate this to all Front of House members so they can supply information and respond to guest queries.
- Ensure all team members are fully aware of guest satisfaction and the indicators that relate to any specific area and focus their attention to maximize scores in these area.
- Ensure all team members are fully aware of what are LQA and Forbes, the standards that they assess, so they could treat every guest like an auditor and ensure that we are compliant.
- Analyze guest satisfaction from direct feedback, ReviewPro, comment cards or any online reviews and providing strategic direction to continuously improve overall rating.
- Liaise with all departments to a unique, personalized, memorable and comfortable guest experience.
- Provide inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella, values and vision, to craft truly amazing experiences for our guests and team members.
- Help foster a posi



  • Thailand Pomelo Fashion Full time

    Ensure that design proposals meet project objectives, day-to-day operational needs, and cost expectations, with a strong focus on customer experience. Prepare CAD drawings and 3D renderings in-house for management and landlord approval, as well as material boards and/or details for submission and fabrication. Manage and direct external vendors, including...

  • Night Manager

    6 months ago


    Thailand Capella Hotel Group Full time

    THA_ - _Full Time_ **Position Overview**: The Night Manager role involves a range of duties taking responsibility for the hotel operation. Ensuring we continue to maintain high standards of delivering stellar customer service to all of our guests in order to create memorable hospitality experiences throughout their stay, ensuring that "personalized service"...


  • Thailand Pomelo Fashion Full time

    Ensure that design proposals meet project objectives, day-to-day operational needs, and cost expectations, with a strong focus on customer experience. Prepare CAD drawings and 3D renderings in-house for management and landlord approval, as well as material boards and/or details for submission and fabrication. Manage and direct external vendors, including...

  • Accounting Manager

    5 months ago


    Thailand Reeracoen Thailand Full time

    **Industry**: Machinery/Heavy Machine - ** Job Description**: - [Summary of duties] - Processing of monthly and annual financial statements - Negotiation with banks - Preparation and reconciliation of withholding tax, value-added tax, and corporate income tax. - Tax planning and processing - Payroll processing - Audit support - Management and coordination...


  • Thailand Pomelo Fashion Full time

    **What's your role in the team?**: As part of our mission to revolutionize the fashion industry, you will be responsible for creating and renovating physical retail stores at Pomelo Fashion. As the leader of our retail design team, you will oversee the ideation, construction, and delivery of our retail stores. **Store Design & Renovation** - Ensure that...

  • Project Manager

    5 months ago


    Thailand AP Thai Full time

    **Job Description**: - วางแผนและกำกับดูแลการปฏิบัติงานก่อสร้างตั้งแต่ต้นจนจบโครงการให้เกิดความสอดคล้องด้านเวลา และงบประมาณ -...

  • General Manager

    5 months ago


    Thailand BV H & R Sdn Bhd Full time

    _**Responsibilities**:_ The individual will be responsible for the day-to-day management of the hotel and its staff. He will have commercial accountability for budgeting and financial planning, organizing and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations and housekeeping. While...


  • Thailand Bureau Veritas (Thailand) Co., Ltd. Full time

    **Qualifications**: **. Thai Nationality, Resident in Thailand.** - High technical education with industry related background, bachelor’s degree is a minimum. - Dual education for technical and commercial or management is preferred. - At least 15 years experiences in Oil & Gas, Power and Utilities, Petrochemical, Refinery, Processes Industry. - Deep...


  • Thailand Reeracoen Thailand Full time

    **Industry**: Manufacturing(Automotive)- Proposal and operation of evaluation system (through KPI management) - Management planning (sales, etc.) - Planning and implementation of human resource development and internal training - Creation of internal career paths, creation of mechanisms for human resource utilization, etc. - Promotion of QCC and CSR...


  • Thailand Bosch Group Full time

    **Company Description** The Bosch group is a global player in the technology and service sector: we achieve annual sales of around 78 billion euros - with a total of over 402,000 associates worldwide. Where we are active: in the four business sectors Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. How we...


  • Thailand บริษัท ดาคอน อินสเป็คชั่น เซอร์วิสเซส จำกัด Full time

    **Qualification** **Education**: - **Degree in Engineering, Safety Science or similar fields** **Experience**: - **At least 5-7 years of hand-on relevant working experience as a Safety, Quality and Environment Manager in Inspection Services Industry, or at least 5 years in Management level.** **Key Responsibility** - **Coordinate and monitors the QSMS...

  • Marketing Manager

    7 months ago


    Thailand บริษัท ดาคอน อินสเป็คชั่น เซอร์วิสเซส จำกัด Full time

    **Qualification** - **Bachelor/Master of Marketing/ Marketing Communication/ Corporate communication.**: - **Bachelor/Master of Business Administration or related field.** **Experience**: - **Experience in Oil and Gas industry. (preferred)** **Key Responsibility** - **Build and implement a marketing strategy to effectively target Dexon’s existing and...


  • Thailand Reeracoen Thailand Full time

    **Overview**: **Salary**: 40,000 THB ~ 60,000 THB**Industry**: Manufacturing(Automotive)- 【Busines details】 - Air Bag Fabric for Automotive- Responsible for production controlling as production control SV/Manager(Japanese speaking) - Identification, improvement, and response to problems in production processes - Make and prepare Invoice, Packing List -...

  • Production Manager

    5 months ago


    Thailand AIRR LABS Full time

    We’re looking for a digital producer as our full-time in-house production department to join our team! AIRR production, we are eCommerce enablers and creative agency for 360 communications. - We seek an experienced digital content producer who can create, and produce digital assets, social engagement, and online platforms Livestreams - We are looking for a...


  • Thailand Pomelo Fashion Full time

    Managing Pomelo's regional fulfillment network (both in-house and outsourced) and continuously evolving the landscape to create competitive advantage. Strategize fulfillment setups, methods and processes to be highly scalable. A master in building a strong warehouse team, capable of working seamlessly across the different geographies. Drives creation of...


  • Thailand Omni International Full time

    **Job Opportunity for Assistant Accounting Manager (CPD License) in Sriracha, Chonburi (Job ID 3270) **About Client**: The Client is a manufacturer of high quality aircraft components. Quality products are designed, and manufactured both as standard and to OEM requirements. **Position key objectives: ** financial information, prepare accurate and timely...

  • Front Office Manager

    5 months ago


    Thailand Villoft Zen Living Full time

    **FRONT OFFICE MANAGER** **Job Detail** Join Our Dream Team: Front Office Manager Wanted for Boutique Resort! We are an awarded boutique resort in the most trendy area (Layan Beach) seeking a dynamic individual to join our team and lead our front office operations. Are You a Talented Front Office Manager? Are You a Good Listener? A Great Communicator? Do...

  • Qc Assistant Manager

    6 months ago


    Thailand Reeracoen Thailand Full time

    **Overview**: **Salary**: 65,000 THB ~ 80,000 THB**Industry**: Agriculture, Other- Control and inspect the quality of the ISO tank before sending it to customers. (Oversea customers ; Almost in Europe) - Collect information from the operations department and report it to the director. - Analyze the data and support the customers' claim. - Be the window...


  • Thailand Reeracoen Thailand Full time

    **Overview**: **Salary**: 40,000 THB ~ 45,000 THB**Industry**: Construction- Be responsible for the technical support of products in Thailand. - Travelling around Thailand region is necessary, as well as technical communication with HQ and sales supervisor located in Vietnam. - Main duties include preparing of technical information, handling and liaising...

  • Senior Npd

    6 months ago


    Thailand บริษัท โอสถสภา จำกัด Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Summary Manage Net Requirement Planning for proper inventory level, avoid keeping excessive stocks or writing off of obsolete materials with objectives to meet our company direction, and supply chain...