Current jobs related to Enterprise Customer Success Manager - กรงเทพมหานคร - SAP


  • กรุงเทพมหานคร, Thailand Appier Full time

    **About Appier** **About the role** We are seeking a **Senior** **Customer Success Manager, **who will manage the customer success function of key accounts within Appier's enterprise solutions business unit in Thailand. This role is based in Bangkok. The primary goal of the customer success team is to generate solutions from both business and technical...


  • กรุงเทพมหานคร, Thailand Cendyn Full time

    **About the Job** The Customer Success Manager is responsible for client satisfaction and retention by providing training, support, regular communication and overall account management with the users and decision makers at the hotel level. The Manager is responsible for managing the full customer life cycle from implementation, onboarding, and through...


  • กรุงเทพมหานคร, Thailand Nintex Full time

    **About Nintex**: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...


  • กรุงเทพมหานคร, Thailand Infinity IT Success Full time

    **Company Description**: Infinity IT Success Ltd. is an Information Technology company founded in Bangkok in 1993. With a focus on providing IT services and solutions to over 200 local and international customers, including small and medium-sized businesses and enterprises, our mission is to offer innovative solutions that prioritize your business interests....


  • กรุงเทพมหานคร, Thailand NAVBLUE Full time

    FunctionCustomer Experience - Location- Bangkok, TH - Reference- Contract typePermanent - Working timeFull Time **Job Summary**: NAVBLUE, an Airbus Company, is currently seeking a Customer Success Manager to join our growing team. Reporting to the VP of Customer Experience, the Customer Success Manager (CSM) will be responsible for managing the...


  • กรุงเทพมหานคร, Thailand Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • กรุงเทพมหานคร, Thailand Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...


  • กรุงเทพมหานคร, Thailand Amazon Web Services (Thailand) Limited - D88 Full time

    Bachelor's degree; Masters/MBA degree preferred. - 8+ years of IT consulting/management experience, with demonstrated IT & Business Transformation experience in customer-facing roles. - Experience working with large multi-national organizations as the Consulting Services lead for FSI clients, delivering Business Transformation projects, and own a...


  • กรุงเทพมหานคร, Thailand RateGain Full time

    At RateGain, we believe our triumph lies in the success of our customers. If you're have a work experience to boast about in Travel/Hospitality tech industry, then this opportunity is tailor-made for you! About the role: As the Senior Partner in Customer Success, you will be the captain of success, navigating through responsibilities that include Customer...


  • กรุงเทพมหานคร, Thailand NielsenIQ Full time

    As a Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with other team members to drive the initial implementation and integration. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value...


  • กรุงเทพมหานคร, Thailand Palexy Pte. Ltd Full time

    At Palexy, we develop a pioneering AI-powered SaaS platform that can turn existing retail data, including CCTV footage, POS data, staff schedule data, etc. into actionable intelligence in a fashion similar to e-commerce. We are seeking Customer Success Executives based in Bangkok to help our Thailand’s retail customers successfully adopt our product and...


  • กรุงเทพมหานคร, Thailand Manatal Co LTD Full time

    **Manatal** is an AI-based recruitment software company based in Bangkok, Thailand. Our mission is to offer an easy-to-use software to empower small, medium, and large companies in their staffing & recruitment transformation. Globally trusted by thousands of companies in over 130 countries, Manatal's growth goes hand in hand with our clients' own. We're...


  • พญาไท, กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    The data center enterprise architect is responsible for designing, implementing, and maintaining the data center infrastructure and services that support the business needs and objectives of the organization. The data center enterprise architect works closely with the Facilities Team, business stakeholders, and external vendors to ensure that the data center...

  • Customer Success

    4 weeks ago


    กรุงเทพมหานคร, Thailand SiteMinder Full time

    Oversee the onboarding for all SiteMinder labeled products and services to internal and external customers, with a primary focus on customers based in the Apac/Asia market. Be a Subject Matter Expert for training on SiteMinder labeled products. Have an in-depth understanding of the technology, the service you deliver, and the tools you use in order to mentor...


  • กรุงเทพมหานคร, Thailand Dynatrace Full time

    **Company Description** We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. It’s all about a “land and expand” approach...


  • กรุงเทพมหานคร, Thailand Greenline Synergy Co., Ltd. Full time

    Greenline Synergy provides the Enterprise Data Management System to BDMS hospitals. It is the process of inventorying and governing your business's data and getting your organization onboard with the process. The services would be Enterprise Data Platform, Enterprise Data Warehouse, Analytics and Performance Report and Operational Statistic Report..


  • กรุงเทพมหานคร, Thailand NielsenIQ Full time

    **Job Description**: NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized...


  • กรุงเทพมหานคร, Thailand Manatal Co LTD Full time

    **Manatal** is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of...


  • กรุงเทพมหานคร, Thailand Conicle Full time

    **DUTIES AND RESPONSIBILITIES**: - Run customer relationship management process as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity for continuous program. - Become an expert in Platform and educate customers on the use and benefits of our products. - Efficiently manage time to focus on essential...


  • กรุงเทพมหานคร, Thailand Salesforce Full time

    Work toward exceeding your ramped annual sales quota and create a pipeline that will propel the growth of your business in the following year. Partner with our global Sales Enablement team, who will guide you through on-boarding and development programs that ensure your success. Create a plan for your own territory long-term, building demand and working on...

Enterprise Customer Success Manager

1 month ago


กรงเทพมหานคร, Thailand SAP Full time

**We help the world run better**

**Key Responsibilities & Tasks**
The Enterprise Customer Success Manager (E-CSM) is the customer’s advisor on SAP business capabilities and benefits, driving the end-to-end (E2E) customer journey, from discovery to realization, with focus on adoption and consumption. The E-CSM will help define and drive customer transformation, value realization and successful business outcomes. They will orchestrate the Virtual Account Team (VAT) members and the partner ecosystem to deliver the intelligent enterprise.

**Customer Transformation**
> Partner with the VAT to establish the customer transformation
> Coordinate the SAP value proposition across the account team, including mapping business cases to solution capabilities, prioritizing customer requirements, creating implementation strategies with partners.
> Orchestrate business outcome-based roadmaps with both short and long-term focus

**Solution Adoption and Consumption**
> Facilitate creation of a success plan and an adoption plan.
> Facilitate delivery of 1st value and mitigate adoption risk.
> Drive full value of customer goals and provide recommendations for value case updates and continued adoption and consumption based on usage metrics.
> Function as the ERP focal point during customer transformation

**Innovation and Growth**
> Build on customer momentum to ensure ongoing renewals and growth (upsell/cross-sell).
> Drive renewal by demonstrating achieved value and providing insights on solution optimization.
> Extend and accelerate customer transformation. Develop use cases to support expansion of and new value in customer priorities.
> Innovate with customer to fuel new growth.
> Drive customer references.

**Experience & Educational Requirements**
> Experience with software/IT organizations and with specific expertise in Enterprise and/or LoB software solutions and/or business architecture through Solution Management, Sales, Presales, Adoption/Consumption, Consulting or Business Development roles.
> Knowledge of Cloud, Hosted Services, SAAS/ PAAS/ IAAS models and cloud-based commerce/ business models and networks.
> Experience advising complex, global transformations and driving customer outcomes, renewals, expansions and upsells.
> Knowledge of SAP’s offerings.
> Experience with business/financial case analysis and creation.
> Experience with business and IT alignment in large businesses, large business (account) management, account engagement design and facilitation.
> Experience in a complex, matrixed environment.
> Record of building strong customer relationships.
> Experience in a selected industry area, if required.
> Fluency in English, any other language an asset
> Fluency in the language of local markets desirable. Thai speaking.

> Education Bachelor's degree (or equivalent) required, MBA or equivalent degree from accredited university preferred.

**Global Mobility**

No. Only for local internal hires.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 385380 | Work Area: Sales | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.