Customer Relations Officer, Ikea Sukhumvit

1 month ago

กรงเทพมหานคร, Thailand Ikano-Retail Full time

**Company Description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
- Handle all Exchange & Return and Refund transactions efficiently and accurately whilst providing the highest standards of Customer Service.
- Attend to all complaints and claims in a friendly and professional manner, creating a positive experience for our customers, to ensure customers leave with a positive impression of the IKEA store and that they want to return and shop with us.
- Ensure the Exchange & Return Desk is always equipped with necessary tools and documents, and ultimately always available to serve customers throughout the day.
- Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.
- Utilize information from Exchange & Refund System to detect, act upon and/or escalate any product faults and sales-related issues; involve the management team if needed.
- Contribute to the Exchange and Return action plan and take ownership for allocated deliverables.
- Communicate to customers the generous IKEA Refund Policy and explain all related details in a clear and informative manner.
- Actively work together with other departments to continuously improve the shopping experience for customers.
- To optimise the relationship with the customers to strive for sales growth and sustained long-term profitability for the company.

**Qualifications**
- You can commit working on AM/PM shift, including weekends and public holidays.
- You have solid experience working in a customer-service role in a fast-paced retail environment.
- You have good communication and computer skills.
- You are comfortable and fluent communicating in English.
- You have the confidence and genuine care in resolving customer complaints.
- You remain calm and controlled when faced with emotional customers under stressful situations.
- You are patient and have experience in managing conflict and achieving a win-win outcome.

**Additional Information

  • Customer Relations Officer, Ikea Sukhumvit

    1 month ago

    กรุงเทพมหานคร, Thailand IKEA Full time

    **Job ID**: REF5608C **Date posted**: 10/11/2024 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...

  • Cashier, Ikea Sukhumvit

    3 months ago

    กรุงเทพมหานคร, Thailand IKEA Full time

    **Job ID**: REF5483Y **Date posted**: 23/09/2024 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...

  • Part Time Sales Associate, Ikea Sukhumvit

    3 days ago

    กรุงเทพมหานคร, Thailand IKEA Full time

    **Job ID**: REF5703S **Date posted**: 19/12/2024 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...

  • Part Time Sales Associate

    3 months ago

    คลองเตย, กรุงเทพมหานคร, Thailand IKEA Full time

    **Job ID**: REF5386V **Date posted**: 12/09/2024 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...

  • Part Time Recovery Assistant, Ikea Sukhumvit

    2 months ago

    กรุงเทพมหานคร, Thailand IKEA Full time

    **Job ID**: REF5501W **Date posted**: 14/10/2024 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...

  • Part Time Goods Flow Assistant, Ikea Sukhumvit

    3 days ago

    กรุงเทพมหานคร, Thailand IKEA Full time

    **Job ID**: REF5663Q **Date posted**: 18/12/2024 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...

  • Part Time Ikea Food Assistant

    1 month ago

    กรุงเทพมหานคร, Thailand IKEA Full time

    **Job ID**: REF5397L **Date posted**: 02/09/2024 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...

  • Safety & Security Manager, Ikea Sukhumvit

    6 months ago

    กรุงเทพมหานคร, Thailand Ikano-Retail Full time

    **Company Description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...

  • Cashier, Ikea Sukhumvit

    3 months ago

    กรุงเทพมหานคร, Thailand Ikano-Retail Full time

    **Company Description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...

  • Commercial Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Ikano-Retail Full time

    Company Description IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943. IKEA Thailand creates a better everyday life by offering a wide range of well-designed,...

  • Admin Assistant

    7 months ago

    กรุงเทพมหานคร, Thailand Ikano-Retail Full time

    **Company Description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...

  • Sales Associate

    7 months ago

    กรุงเทพมหานคร, Thailand Ikano-Retail Full time

    **Company Description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...

  • Sales Team Leader

    6 months ago

    กรุงเทพมหานคร, Thailand Ikano-Retail Full time

    **Company Description** IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943. IKEA Thailand creates a better everyday life by offering a wide range of...

  • Sales Responsible

    2 months ago

    กรุงเทพมหานคร, Thailand IKEA Full time

    **Job ID**: 262352 **Date posted**: 14/10/2024 **Why we will love you** You care about making a positive impact in the world. You understand greatness requires thinking differently. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. Join our team and start a better life for...

  • Part Time Recovery Assistant, Ikea Sukhumvit

    2 months ago

    กรุงเทพมหานคร, Thailand Ikano-Retail Full time

    **Company Description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...

  • Part Time Recovery Assistant, Ikea Sukhumvit

    6 months ago

    กรุงเทพมหานคร, Thailand Ikano-Retail Full time

    **Company Description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...

  • Part Time Goods Flow Assistant, Ikea Sukhumvit

    3 days ago

    กรุงเทพมหานคร, Thailand Ikano-Retail Full time

    **Company Description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...

  • Procurement Manager

    4 days ago

    บางนา, กรุงเทพมหานคร, Thailand IKEA Full time

    **Job ID**: REF5689A **Date posted**: 17/12/2024 **Company description** Ikano Retail owns and operates IKEA stores in Singapore, Malaysia, Thailand, Philippines and Mexico. We have an ambitious expansion plan and encourage our people to move between roles and even countries. We are not afraid to take on responsibility. We strive to make a positive impact...

  • Part Time Sales Associate

    6 months ago

    กรุงเทพมหานคร, Thailand Ikano-Retail Full time

    **Company Description** IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943. IKEA Thailand creates a better everyday life by offering a wide range of...

  • Customer Experience Sales

    6 months ago

    กรุงเทพมหานคร, Thailand Ikano-Retail Full time

    Company Description IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943. IKEA Thailand creates a better everyday life by offering a wide range of well-designed,...