Reservation Officer

2 weeks ago

เกาะสมย สราษฎรธาน, Thailand Belmond Management Full time

As a Reservation Officer at Napasai, A Belmond Hotel Koh Samui, Thailand, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will unlock the art of crafting a pre-arrival journey for each guest. If you’re looking to develop your skills and be part of a the future of luxury, this is your moment.

**Primary Responsibilities Include**
- Answering all reservation phone calls, taking reservations, and dealing with reservation correspondence under the standard LQA.
- Remind to who will handle for the group booking inquiry and immediately pass all information to who is concerned and able to follow up.
- Checking to see that all equipment is working properly and that the needed number of supplies is on hand.
- Conducting telemarketing under the direction of the director of sales and marketing.
- Give friendly and courteous service to future guests while involved in telephone under the standard LQA.
- To ensure that stationary and technical equipment are use and kept in good condition. And know how to make the order or purchase when it needed.

**Requirements**:
**What You Bring**:

- Excellent communication skills in both Thai and English.
- Proficient in communicating effectively with both internal and external contacts.
- Demonstrates good interaction and manners during conversations.
- Minimum of a bachelor’s degree in any field.
- Special consideration for degrees in hotel hospitality, hotel business, or the tourism industry.
- Clear and confident speaker.
- Active listener.
- Highly driven to achieve sales results.
- Proactively takes the initiative to learn new things.

**Benefits**

**What We Offer**:
At Napasai, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, and benefits including:

- Competitive salaries
- Complimentary and preferred rate experiences at our iconic destinations
- Friendly and Family environment

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

**This is your moment.**

**About Us**

Tucked among whispering palms on Koh Samui’s northern coast lies Napasai, a Belmond Hotel. Here, sun-drenched days of barefoot living segue into balmy Thai nights. Graceful stand-alone villas, a private sandy beach and 43 acres of tropical gardens provide a romantic paradise in the Land of Smiles

Join us and achieve the truly exceptional

**The Belmond & LVMH Family**

Napasai, A Belmond Hotel, Koh Samui, Thailand, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

**Location**:

- Thailand, Koh Samui

Department:

- Front Office & Guest Relations

Employment type:

- Full-time

**Experience**:

- Associate

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