Cartier Ambassador

Reference Code: 95292**Cartier Ambassador**:

- Bangkok, 10, TH- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

The ambassador is the single point of contact for all distance sale clients. He/she must be considered as a brand ambassador and “e-boutique sales representatives” in a demanding client environment.

**KEY RESPONSIBILITIES**

**Client Relations Centre operations**
- Deliver brands information to customers, and vice versa collect valuable feedback from clients
- Collaborate with the Group’s existing Customer Service team for repairs and after-sales service requests
- Accurately process all required data/information in appropriate system/tools under group data security policy; consistently and accurately capture client data for relationship building
- Accurately record and produce report summary of client inquiries, complaints, and actions taken in database in a comprehensible way
- Follow company policies and procedures as outlined and represent the Group in a professional image at all times

**e-Commerce and distance sales**
- Drive online, phone and chat sales through professional and courteous client interaction in order to reach set goals and objectives
- Operate virtual selling and utilize digital tools for sales conversion
- Facilitate distance sales and collaborate with boutique team to complete sales transaction and delivery
- Generate report on daily, weekly and monthly basis

**Client experience and satisfaction**
- Collaborate with boutique and service support team to fulfil client requests and ensure highest level of client satisfaction
- Handle and resolve client complaints regarding products and services within client’s established timeline
- Escalate complaint issues to the high-level management or relevant persons timely, and report findings on improvement if any
- Identify trends in customer satisfaction or dissatisfaction and report findings to Team Manager
- Manage, monitor and follow up concierge service requests from boutiques and systematically share results to improve client experience and service
- Build relationship with clients through clienteling program and other CRM tools

**PROFILE**
- Bachelor’s degree required
- Minimum 1 year experience in retail sales or customer service in the luxury /high-end goods domain, or
- Minimum 1 year experience in contact centre/e-com/hospitality/customer service related activities
- Customer service oriented and sales oriented. Conscientious, patient, flexible, polite, exquisite, keen to learn, team player and good multi-tasking skills
- Skilled in speaking/writing expression and communication with client centric mindset
- Native Thai, fluent in English (Chinese is a plus)
- PC literate, SAP, Salesforce experience is a plus
- Flexibility with working in retail hours by shifts, and work on weekend and public holidays if required

**PERSONAL DATA COLLECTION STATEMENT**

Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.

If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorisation for Richemont to use the information for the Purposes.