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Customer Service Advisor

2 months ago

บางรก กรงเทพมหานคร, Thailand BERLITZ Bangkok Limited Full time

Handles initial inquiries.
Supports and tracks local marketing activities and promotional events.
Conducts sales activities through enrollment.
Forms and manages groups.
Follows up on unconverted inquiries and inactive customers.
CUSTOMER RETENTION ACTIVITIES.
Maintains positive customer relations and ensures customer satisfaction.
Conducts customer orientations.
Ensure optimal Language Center appearance.
Encourages customer re-enrollments.
Schedules lessons for customers and instructors.
Schedules and conducts student consultations and counseling.
OPERATIONS.
Enters and manages customer information in the company system.
Prepares invoices, collects customer payments and handles other accounting activities.
Prepares reports and required documents.
Manages material inventory.
Maintains correspondence with customers.

**Qualifications**:
Bachelor's degree in any field.
0-2 years of working experience (Fresh Graduate are welcome).
Good Command of English.
Good command of Microsoft Office.
Good Interpersonal Skills.
Fringe Benefit.
Social Security Fund, Health Insurance, Provident Fund, Language Learning Allowance.
**Job skills required**: English

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