Customer Service Advisor Frontline

2 weeks ago


กรงเทพมหานคร, Thailand DHL Full time

**Overall Role Purpose**

Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.

**Key Accountabilities**
- Accept and register bookings for DHL services.
- Offer alternatives to customers and potentially turn information calls into sales leads.
- Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.)
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
- Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.

**Qualifications**
- Bachelor Degree in Business Administration, Business English or related field.
- Good command of English (TOEIC > 600)
- Telephone and Communication skills
- Willing to work in shift
- Experienced in Call Center would be an advantaged



  • กรุงเทพมหานคร, Thailand DHL Full time

    **Overall Role Purpose**: - Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service. **Responsibilities**: - Assist the Tracing Supervisor to carry out relevant CS staff...

  • Client Advisor

    4 weeks ago


    กรุงเทพมหานคร, Thailand Tiffany & Co. Full time

    **The Blue Box.** Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Tiffany & Co. store as a Senior...


  • กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Client Advisor

    20 hours ago


    กรุงเทพมหานคร, Thailand Tiffany & Co. Full time

    **Position**: **The Blue Box.** Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Tiffany & Co....


  • กรุงเทพมหานคร, Thailand Mastercard Full time

    **Our Purpose** - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...


  • กรุงเทพมหานคร, Thailand Manatal Co LTD Full time

    **Manatal** is an AI-based recruitment software company based in Bangkok, Thailand. Our mission is to offer an easy-to-use software to empower small, medium, and large companies in their staffing & recruitment transformation. Globally trusted by thousands of companies in over 130 countries, Manatal's growth goes hand in hand with our clients' own. We're...

  • Inside Sales Advisor

    4 weeks ago


    กรุงเทพมหานคร, Thailand บริษัท เทสลา (ประเทศไทย) จำกัด Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:5 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(ทุกเขต)**เงินเดือน(บาท)...


  • กรุงเทพมหานคร, Thailand Mindpec Solutions Full time

    Job Title: Customer Service - Travel Vacancies Based in : Bangkok Thailand Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support...


  • กรุงเทพมหานคร, Thailand Go-Get Data Consultancy Full time

    Education background: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) Work experience: - Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees in the following...


  • กรุงเทพมหานคร, Thailand Eteam Workforce Sdn. Bhd. (Malaysia) Full time

    Job Title: Customer Advisor (Electronic CS) **Responsibilities**: - Handle outbound customer calls related to post-sale inquiries, concerns, and requests. - Address and resolve customer issues, complaints, and product/service concerns effectively. - Provide detailed information on product/service usage, troubleshooting steps, and warranty policies. -...


  • ปทุมวัน, กรุงเทพมหานคร, Thailand Central Trading Co., Ltd. Full time

    บริษัท: - Central Trading Co., Ltd. - รายละเอียดงาน: - Handle for overall customer support both incoming call and walk-in with appropriate tools at all levels; run day-to-day operations smoothly, provide general after sales services related questions, handle customer complaints, act as an advisor to provide the best...

  • Beauty Advisor

    2 days ago


    กรุงเทพมหานคร, Thailand LVMH Full time

    **Poste** Beauty Advisor **Profil** SUMMARY Your main aim will be to bring great experience to customers and create love mark, aiming to fulfill Sephora Vision. Furthermore, you will also be expected to deliver store performance target, sales and conversion rate while fulfilling operational duties. RESPONSIBILITIES: Customer services Meet and exceed by...


  • กรุงเทพมหานคร, Thailand Groupe Kering Full time

    Summary The Client Advisor is a Gucci Ambassador and is an integral role in nurturing brand loyalty. The key responsibilities include the delivery of excellent service to our clients and the achievement of the monthly sales objectives. **Job Description**: The Client Advisor is a Gucci Ambassador and is an integral role in nurturing brand loyalty. The key...

  • Beauty Advisor

    2 weeks ago


    กรุงเทพมหานคร, Thailand coty Full time

    **Job Title**: Beauty Advisor THE ROLE **Employment Type**: Full-time **Division**: Thailand Luxury **Reporting to**: Senior Retail Operations Executive RESPONSIBILITIES Build Brand Awareness Represent COTY brand image by demonstrating our values, techniques, skills and style. Knowledge of COTY fragrance, brand and olfactive theory Awareness of latest trends...

  • Beauty Advisor

    5 days ago


    กรุงเทพมหานคร, Thailand coty Full time

    **Job Title**: Beauty Advisor THE ROLE **Employment Type**: Full-time **Division**: Thailand Luxury **Reporting to**: Retail Operations Executive RESPONSIBILITIES Build Brand Awareness Represent COTY brand image by demonstrating our values, techniques, skills and style. Knowledge of COTY makeup offerings, brand, color theory and basics of makeup. Awareness...

  • Investment Advisor

    1 week ago


    กรุงเทพมหานคร, Thailand บริษัทหลักทรัพย์ เกียรตินาคินภัทร จำกัด Full time

    **All positions require a criminal background check.** - Investment / Economics / Priority Banking **Investment Advisor**: - Date: 3 Mar 2025 - Location: Bangkok, Thailand - Company: Kiatnakin Phatra Securities Public Company Limited **Job Summary**: Investment Advisor is responsible to provide wealth management service to targeted clients who would...

  • Service Advisor

    4 weeks ago


    กรุงเทพมหานคร, Thailand บริษัท เทสลา (ประเทศไทย) จำกัด Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:10 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(ทุกเขต)**เงินเดือน(บาท)...


  • กรุงเทพมหานคร, Thailand Mastercard Full time

    **Our Purpose** - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...

  • HR Advisor

    4 weeks ago


    กรุงเทพมหานคร, Thailand Siemens Full time

    **Role summary** The purpose of the HR Advisor is to identify, gather, and provide requirements to help with the development of HR initiatives and to participate in the implementation of local HR initiatives. The HR Advisor also plays a key role to advise / coach managers and employees on complex HR services, programs and policies while supporting all data...


  • กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is a global business services firm that transforms the customer experience and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. - Answering phones from customers professionally and responding to customer inquiries and complaints. - Handling and resolving customer...