![Webhelp](https://media.trabajo.org/img/noimg.jpg)
Advisor Ii, Customer Service
2 weeks ago
**Customer Service/Support**
**Location**
- Bangkok, Thailand***
Job Title:
Advisor II, Customer Service - Thailand (Japanese)
**Job Description**:
The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
** Essential Functions/Core Responsibilities**:
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain broad knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- High school diploma with six plus months of customer service experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Ability to learn including strong problem solving skills
- Dependable with proficient attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Able to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
- Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**:
- Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**:
- RECRUITER ENTER THE APPLICABLE LANGUAGE:
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**:
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
**Location**:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents
-
Medical Advisor
2 weeks ago
กรุงเทพมหานคร, Thailand KellyOCG Full time**Job Title: Medical Advisor, Thailand** **The Position** - Provide scientific guidance and robust medical direction to drive the business throughout the lifecycle of designated products. - Ensure that the right patients can take advantage of the full benefits of the products by collaborating with internal and external partners for the success of the...
-
Customer Service Advisor
2 weeks ago
กรุงเทพมหานคร, Thailand Growthfn Sdn Bhd Full timeThe Customer Service Advisor interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. **Essential Functions/Core Responsibilities**: - Ensure service delivered to our...
-
Advisor I, Customer Service
4 weeks ago
กรุงเทพมหานคร, Thailand Webhelp Full time**Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Advisor I, Customer Service (Transportation) **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...
-
Advisor I, Customer Service
4 weeks ago
กรุงเทพมหานคร, Thailand Webhelp Full time**Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Advisor I, Customer Service (Technology 2) **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...
-
Customer Service
4 weeks ago
กรุงเทพมหานคร, Thailand Smile Clean - Cleaning Service Full timeบริษัทเรากำลังมองหา Customer Service (ฝ่ายบริการลูกค้า) เขตกรุงเทพ คุณสมบัติในการสมัคร ฝ่ายบริการลูกค้า Customer...
-
Senior Customer Care Advisor
1 week ago
กรุงเทพมหานคร, Thailand Cathay Pacific Full timeCCD - Customer Care - Bangkok, Thailand - Cathay Pacific - Application Deadline 12 Apr 2024 Role Introduction Senior Customer Care Advisors should achieve the highest customer service standards when servicing and selling to customers through “one-stop shop service”. They will build strong relationship with customers and ensure maximum revenue...
-
Senior Customer Care Advisor
1 week ago
กรุงเทพมหานคร, Thailand Cathay Pacific Full timeCCD - Customer Care - Bangkok, Thailand - Cathay Pacific - Application Deadline 20 Mar 2024 Role Introduction Senior Customer Care Advisors should achieve the highest customer service standards when servicing and selling to customers through “one-stop shop service”. They will build strong relationship with customers and ensure maximum revenue...
-
Advisor I, Customer Service
2 weeks ago
กรุงเทพมหานคร, Thailand Webhelp Full time**Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Advisor I, Customer Service - Thailand (Local) **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...
-
Advisor I, Customer Service- Thailand
2 weeks ago
กรุงเทพมหานคร, Thailand Webhelp Full time**Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Advisor I, Customer Service - Thailand (Bi - Lingual) **Job Description**: The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for...
-
People Services Advisor
3 weeks ago
กรุงเทพมหานคร, Thailand Dentsu Aegis Network Full timeThe purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with...
-
Customer Technology Advisor
7 days ago
กรุงเทพมหานคร, Thailand Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Job...
-
Investment Advisor
3 weeks ago
จตุจักร, กรุงเทพมหานคร, Thailand บริษัท ธนาคารทหารไทยธนชาต จำกัด (มหาชน) Full timeการเงิน/การธนาคาร/หลักทรัพย์ วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 1 - 5 ปี- กทม. (จตุจักร)- ปริญญาตรีหรือสูงกว่า- สามารถเจรจาต่อรองได้-...
-
Investment Advisor
4 weeks ago
จตุจักร, กรุงเทพมหานคร, Thailand บริษัท ธนาคารทหารไทยธนชาต จำกัด (มหาชน) Full timeการเงิน/การธนาคาร/หลักทรัพย์ เมื่อวานนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 1 - 2 ปี- กทม. (จตุจักร)- ปริญญาตรีหรือสูงกว่า-...
-
Correspondence Advisor
3 weeks ago
กรุงเทพมหานคร, Thailand Marriott Vacations Worldwide Full timeCORE WORK ACTIVITIES - To assist Members/Owners /Membership Advisor with written correspondence to assure professionalism. - To maintain a tradition and attitude of having the desire to provide excellent service to all customers and associates in the center which will, in turn, support their efforts to provide excellent customer service to customers and...
-
Service Planner Ii
4 weeks ago
จตุจักร, กรุงเทพมหานคร, Thailand Halliburton Full timeWe are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...
-
Advisor I, Customer Serivce
4 weeks ago
กรุงเทพมหานคร, Thailand Webhelp Full time**Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Advisor I, Customer Serivce (Technology 1) **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...
-
Customer Care Advisor Ll
3 weeks ago
กรุงเทพมหานคร, Thailand Cathay Pacific Full timeCCD - Customer Care - Bangkok, Thailand - Cathay Pacific - Application Deadline 08 May 2024 Role Introduction The Customer Care Advisor should maintain a high customer service standard when servicing and selling to customers. Build strong relationship with customers and ensure the generation of maximum revenue through direct channels. Interpret customer...
-
Customer Service Advisor Tracing
3 weeks ago
กรุงเทพมหานคร, Thailand DHL Full time**Overall Role Purpose**: - Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service. **Responsibilities**: - Assist the Tracing Supervisor to carry out relevant CS staff...
-
Customer Service Advisor Frontline
3 weeks ago
กรุงเทพมหานคร, Thailand DHL Full time**Overall Role Purpose** Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes. **Key Accountabilities** - Accept and register bookings for DHL services. - Offer alternatives to...
-
Service Advisor
3 weeks ago
ตลิ่งชัน, กรุงเทพมหานคร, Thailand บริษัท ไททัน โนวา จำกัด Full timeService Advisor รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตตลิ่งชัน) สาขาอาชีพหลัก : ช่าง/ช่างเทคนิค/อิเลคโทรนิค สาขาอาชีพรอง :...