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Head of IT Service and Support

4 months ago

กรงเทพมหานคร, Thailand FWD Insurance Full time

About FWD Group

FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance. Visit

Job Purpose

Responsible for the management and delivery of general IT services to support the operations of the field companies. These include IT Technical Support, IT Operations and IT Helpdesk with good quality and just the right time.

Key Responsibilities

IT Technical Support and Service- Achieve IT Services and Support team with committed SLA level and good quality- Provide all service request for workstation- Manage workstation stock and inventory- Manage workstation to security compile with FWD Group policy- Provide IT technical support for staff

IT Operation- Provide monitor and notify for all batches scheduler finish by desire time-
IT Helpdesk- Provide services for help users able to do they job didn’t have technical problem- Provide onboarding services for staff to get necessary services from IT when start work with appropriate time