Bk - Head of Corporate Services, SEO

6 months ago

กรงเทพมหานคร, Thailand Foreign & Commonwealth Office Full time

Job Description (Roles and Responsibilities)

**Main purpose of job**:
The British Embassy Bangkok is a large diplomatic mission of around 150 staff delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives including on economic and sustainable development, trade, security, open societies, consular services and law enforcement. This is an exciting opportunity to join our diverse team.

The Head of Corporate Services (HoCS) is responsible for leading, managing and providing strategic direction to Corporate Services Team. This role directly manages the Finance, Human Resources, Security, Logistics, Protocol, Procurement and Estates functions within the team. The jobholder will also lead on strategic organizational and corporate issues, in Thailand, regionally, and with the Foreign Commonwealth and Development Office (FCDO) in the UK. Manage and give support and policy direction to the senior leadership and the Corporate Services team as well as ensuring that Corporate Services engages appropriately with the FCDO egional hub and the UK.

**Roles and responsibilities / what will the jobholder be expected to achieve?**

**_
Team Leadership and Management (30%)_**
- The Head of Corporate Services will report directly to the Deputy Head of Mission (DHM) and have oversight of the wider Corporate Services team of 28 members, while influencing at a senior level and providing leadership, direction, guidance and support to enable Corporate Services to deliver high quality results effectively.
- Continuously review business processes to identify and develop new ways of working and deliver a more effective, efficient, and professional operation. Formulating and launching initiatives to drive first class customer service.
- Able to exercise good judgement and make independent decisions to make His Majesty’s Government (HMG) compliance guidelines ‘fit’ the local context without compromising quality or compliance.
- Demonstrate a sophisticated understanding of different leadership styles and the ability to flex leadership style depending on the situation. To act as a coach and a mentor to the whole of the Corporate Services Team, empowering individuals to take responsibility for their own areas of expertise.

**_
Finance and Budget Management (20%)_**
- Lead on oversight of financial operations for the Bangkok Embassy, including responsibility for the local budget (£1.7 m) and local transaction processing ensuring adherence with audit requirements.
- Lead on management and reporting against the Embassy budget directly to HMA in accordance with corporate policies to ensure on-budget expenditure and value for money.
- Act as an expert advisor to Senior Finance Officer to ensure spend is within designated allocation and adheres to FCDO finance policies. Ensure that all financial policies and processes are communicated, understood, and followed by all staff.
- Management of purchasing/contracts in close partnership with the regional HR, finance and procurement hubs and the Global Processing Transaction Centre (GTPC) based in Manila. Ensure full use of self-service access to corporate services and regionalised services.

**_ Corporate Leadership and Change Management (15%)_**
- Support to His Majesty’s Ambassador (HMA) and senior management to prepare for and lead change programmes such as the implementation of FCDO global initiatives and regionalisation programmes.
- Participate in Corporate Committees to ensure that they support the FCDO corporate agenda, reflect best practice and guidance and meet any budgetary responsibilities.

**_ Stakeholder Management (10%)_**
- Collaborate with the DHM to provide up to date and comprehensive corporate guidance and communicate changes in guidance to ensure all staff have the tools they need to do their job.
- Manage relationships with the Estates and Security and Network Directorate (ESND) and the local facilities management service provider (JLL) ensuring health and safety and security compliance for the needs of all staff in the office, diplomatic dependants in officially provided accommodation, as well as HM the Ambassador’s Residence.
- Lead on joint working with regional teams and Partners Across Government (PAGs) on all issues relevant to their operations in Thailand (e.g. seeking operational exceptions from HQ on memorandum of understanding, solving payment issues, etc.).

**_ Human Resources (10%)_**
- Oversight of HR Services and the overall strategy, purpose, and vision for a diverse team of approximately 150, including close liaison with the Regional HR Hub on the implementation of HR policies and procedures.
- Serve as point of escalation to Corporate Services Manager - Operations Lead in management of HR and staffing matters including policies and practices related to employment terms, pay and benefits, pay reviews, performance management, ensuring compliance with local employment legislation as well as the implementation

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