Manager, Cs Warranty Claim
2 days ago
Establish and implement claim policies, procedures and guidelines with strong controls and in line with the company strategy and policies.
Responsible for directing and overseeing both Branch and Head Office claim staffs to ensure quality claims handling and customer service are complying with company policies and procedures.
Lead the team to create, develop and update any related service policies / procedures / systems and operational manual.
Development of claim staff to improve understanding, overall company performance and importance of claims management.
Conduct risk-sensing and monitoring for claim process and ensure crisis management is followed as requires to maintain efficient operations.
Maintain customer, vendor and all master data relations with regard to claim processing.
Conduct service center audit on designated service by Monthly, Quarterly, Bi-Annually.
Perform claim data Management (daily operation, escalation support) and support frontier.
Provide reports daily, weekly, monthly and as required.
Understanding team members and contributing to a positive working environment.
Building solid relationships to different levels in the organization both internally and externally team members, and proactively seeking guidance, clarification and feedback.
Point of contact [B2B] Coordinate extending warranty and verifying warranty criteria with regional team.
Role and Responsibilities.
Qualifications.
5 years of related experience with Customer Service and Warranty Claim background.
Good in English, both written and spoken.
Equipped with strong communication, analytical, and negotiation skills.
Good team leader; understanding of personal and team roles with a positive attitude.
Self
- motivated individual with high level of initiative, flexibility, customer service, and strong attention to detail.
Enjoy working in a team environment and understand how your individual work contributes to the overall teamwork.
Be able to work with and influence peers and senior management in a fast-paced and deadline-oriented environment.
Skills and Qualifications.
Has a wide range of experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
Works on complex issues where analyzing situations or data requires an in-depth evaluation of variables. Exercises judgement in selecting methods, techniques and evaluation criteria to obtain results. Determines methods and procedures on new assignments and coordinates other's tasks.
May manage a group such as coordinating activities regarding costs, methods and staffing.
Typically requires at least 8 years of related experience and a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years.
-
Warranty Executive
4 months ago
พระโขนง, กรุงเทพมหานคร, Thailand บริษัท แปซิฟิค ไทย มอเตอร์สปอร์ตส์ จำกัด Full timeWarranty Executive (เจ้าหน้าที่เคลมประกัน) รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตพระโขนง,เขตสวนหลวง) สาขาอาชีพหลัก : ประกันภัย...
-
Contact Center Representative
2 weeks ago
กรุงเทพมหานคร, Thailand Allianz Partners Full time**Job Summary** The Contact Center Representative for Auto Warranty Claims will assist customers with warranty inquiries, claim submissions, and resolving issues related to vehicle warranties. You’ll ensure accurate claim processing and provide excellent customer service to ensure satisfaction. **Key Responsibilities** - Claim Processing: Verify customer...
-
Life Claims, Analyst
7 months ago
กรุงเทพมหานคร, Thailand AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...
-
Warranty Claim
6 days ago
บางแค, กรุงเทพมหานคร, Thailand บริษัท บาเซโลนา มอเตอร์ จำกัด Full time**รายละเอียดงาน**: **รูปแบบงาน **:งานประจำ**: **จำนวนที่รับ **:1 ตำแหน่ง**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตบางแค)**: **เงินเดือน(บาท)...
-
Contact Center Supervisor
2 weeks ago
กรุงเทพมหานคร, Thailand Allianz Partners Full time**Job Summary** - Allianz Partners is looking for a Contact Center Supervisor to lead a team of representatives handling auto warranty claims. This role involves ensuring service excellence, monitoring team performance, coaching, and implementing process improvements to optimize customer satisfaction and efficiency. **Key Responsibilities** - Oversee daily...
-
Claim Manager
7 months ago
กรุงเทพมหานคร, Thailand Marsh Full time**Job Profile Description** - Understand Life, Health and PA insurance and able to give advice to clients, claimants, policyholders, brokers and other experts on claim perspective. - Reviews and understands incoming documentation and new claims notifications. - Able to advice on documents required to ensure all documents are collected at once in order to...
-
Claims Assessor
6 months ago
กรุงเทพมหานคร, Thailand Allianz Partners Full time**Essential Job Functions**: - **Claims Processing**: Handle all medical and extended warranty claims, ensuring they are valid under the policy terms, within policy limits, and assess the circumstances around each claim. Identify opportunities for cost containment and adhere to company service standards and timeframes for processing and finalizing claims. -...
-
Customer Service Clv
3 months ago
กรุงเทพมหานคร, Thailand Philips Full time**Job Title**: Customer Service CLV & Account Manager Leading for Customer Services order intake and sales number in the assigned district covering both new equipment customers and the installed base. Also, the Service CLV (Customer Life Value business) **Your role**: - Responsible for the overall Customer Services (CS) sales business and all CS...
-
Channel Marketing Officer
2 days ago
กรุงเทพมหานคร, Thailand Bosch Group Full timeCompany Description Do you want beneficial technologies being shaped by your ideas? Whether in the area of mobility solutions, consumer goods, industrial technology of energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. Bosch in Thailand is part of the Bosch Group, a leading...
-
Lead of Claims Management
3 months ago
กรุงเทพมหานคร, Thailand FWD Insurance Full timeAbout FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims...
-
Lead of Claim Management
4 months ago
คลองเตย, กรุงเทพมหานคร, Thailand FWD Life Insurance PCL Full timeSets strategy in policy services and claims to align with FWD company vision and Health division strategy and direction. Establishes execution roadmap for policy service and health insurance management to meet the business strategy and next in class proposition. Be responsible for company KPIs wherever related to policy services and claims. Establishes...
-
Claims Assessor
7 months ago
ปทุมวัน, กรุงเทพมหานคร, Thailand FWD Life Insurance PCL Full timeAssess and approves with respect to both new and referred claim cases include special request regarding the given authority. Capture the claim information and benefit payment into the system as required to ensure the accurate payment to the claimant. Monitor and take action on self pending of claim every 15 days. Participate into system & process improvement...
-
Senior Claims Officer
3 months ago
กรุงเทพมหานคร, Thailand Aon Corporation Full timePosting Description: **Senior Claims Officer** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. **JOB...
-
Service Manager
3 months ago
ดอนเมือง, กรุงเทพมหานคร, Thailand Performance Motors (Thailand) Full timeService Manager รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตดอนเมือง) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call Center สาขาอาชีพรอง :...
-
Manager - Aagi A&h Claims Payment
6 months ago
กรุงเทพมหานคร, Thailand Allianz Thailand Full timeManage Claims Payment Team. Support to monitors the pending cases or back log. **Job responsibilities;** '1) Claims Reimbursement - Support team to investigate and make decision for claims assessment by covering the below actions: Approve for the payment base on authorization. Perform rejection of claims reimbursement Require the additional information -...
-
Cs Admin Coordinator
7 months ago
กรุงเทพมหานคร, Thailand Richemont Full timeReference Code: 92848**CS Admin Coordinator**: - Richemont- Bangkok, 10, TH- PermanentRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and...
-
Project Warranty Manager
7 months ago
กรุงเทพมหานคร, Thailand ALSTOM Full timeReq ID:447712 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...
-
Cs Sales Manager
7 months ago
กรุงเทพมหานคร, Thailand Bühler Full timeIntroduction The CS Sales Manager is responsible for developing and successfully executing regional strategies for profitable growth across new and existing customer portfolios, sales channels and prioritizing CS services and products to manage and deliver excellent performance by Customer Service (CS) Team. Diversity Tasks You will lead, coach and...
-
Head of A&h Claims
7 months ago
กรุงเทพมหานคร, Thailand Sunday Insurance Full time**Your everyday** - Coordinate with relevant stakeholders to provide best customer service - Approve claims within authority & establish fair practices in claims settlement in terms of claim genuineness, liability & breakdown assessment - Keep stakeholders informed on the progress of the claim - Update necessary claim information into database & ensure...
-
Senior Officer, Customer Experiences Support
7 months ago
กรุงเทพมหานคร, Thailand Samsung Electronics Full timePosition Summary - Manage happy call team for customer Satisfaction Survey and analyze customer feedback & find customer insight and work with Service center (SVC) for Improvement plan, Weekly & Monthly customer dissatisfaction report - Proactively monitor dissatisfaction cases from Happy Call Survey and follow up to prevent claim case - Analyze detractor...