Cs Admin Coordinator

3 weeks ago

กรงเทพมหานคร, Thailand Richemont Full time

Reference Code: 92848**CS Admin Coordinator**:

- Richemont- Bangkok, 10, TH- PermanentRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

**Want to grow your career with an amazing team? Join us NOW as **CS Admin Coordinator****

**MAIN PURPOSE**
- Support Customer Service Administration for Thailand market
- Reporting to CS Singapore Operations Manager

**HOW WILL YOU MAKE AN IMPACT?**

**KEY RESPONSIBILITIES**
- Register and manage repairs in the system
- Prepare cost estimates and invoices
- Order spare parts/ consumables, follow-up on deliveries/delays and manage returns
- Liaise with Boutiques and Logistics for repairs to be sent to third parties and/or overseas
- Prepare shipping documents
- Group and pack repairs to overseas according to standards
- Participate to stock-take
- Follow-up on repair status with all relevant stakeholders (Boutiques, third parties, overseas..)
- Maintain and communicate end-of-repair date
- Provide support to Boutiques and third parties on processes, policies, systems...
- Train newcomers on CS flows and operations
- Visit regularly Boutiques and third parties
- Escalate immediately all issues to management when situation may affect health and safety, process/system compliance, performance, Client satisfaction
- Participate to projects and initiatives to improve/achieve performance objectives
- Perform any other ad-hoc admin duties

**KEY INDICATORS**
- Leadtime Performance (Maisons’ objective)
- Leadtime Service Level (Client communication)
- Client satisfaction (Net Promoter Score)

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**
- Hands-on PC skills
- Fluent in Thai, Good command of English (Written & Spoken)
- Good interpersonal & communication skills
- Multi-tasking ability
- Working well with others or alone in a fast-paced working environment
- Good team player

**HOW DO WE KEEP YOU SMILING?**
- A great opportunity to** **be an essential contributor in a dynamic team, working for the success of a first class Luxury Maison under strong business acceleration and transformation
- Potential opportunities within the Richemont Group to help you develop and take your career to the next level

**YOUR JOURNEY WITH US**:

- After being shortlisted, you will meet with the Human Resources Manager to get to know YOU
- You will have the opportunity to meet with our CS Operation Manager, to assess your fit to the role and share on the Maison culture and team dynamics

**PERSONAL DATA COLLECTION STATEMENT**

Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.

If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorisation for Richemont to use the information for the Purposes.

Richemont #WeCraftTheFuture
- CONNECT WITH US**Quick links**:

- Our History
- Home Page

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