Service Owner

7 months ago


Thailand บริษัท ไทยยูเนี่ยน โฟรเซ่น โปรดักส์ จำกัด (มหาชน) Full time

**Service Owner - Business Products**
**Level: DM**
**Location: Bangkok, Thailand**

**Job Purpose**:
The Service Owner is responsible for the overall management and ownership of a specific IT service or set of related services within the organization. This role plays a pivotal role in ensuring that the service meets the needs and expectations of its users, aligns with business objectives, and delivers value to the organization. The Service Owner defines the service strategy, manages service design and delivery, and acts as the primary point of contact for all service-related matters.

**Roles & Responsibilities**:
1. Service Strategy and Planning
- Develop and communicate a clear service strategy, including objectives, scope, and goals.
- Align the service strategy with the organization's business and IT objectives.

2. Service Design and Development
- Define the service portfolio, including service offerings, service levels, and service catalog items.
- Collaborate with stakeholders to design and develop the service, ensuring it meets user needs and quality standards.

3. Service Delivery and Operations
- Oversee the day-to-day delivery and operation of the service.
- Monitor service performance, availability, and reliability, taking proactive measures to ensure continuous improvement.

4. Service Ownership and Accountability
- Act as the primary point of contact and accountable owner for the service.
- Define and manage service-related policies, standards, and procedures.

5. Service Governance and Compliance
- Ensure that the service complies with relevant industry regulations and internal policies.
- Manage service risks and compliance requirements.

6. Stakeholder Engagement
- Collaborate with internal and external stakeholders, including service providers and vendors.
- Gather and prioritize user feedback and requirements to enhance the service.

7. Service Improvement
- Continuously identify opportunities for service improvement and optimization.
- Drive service enhancements and enhancements based on feedback and performance analysis.

8. Financial Management
- Manage the budget and financial aspects of the service, including cost optimization and resource allocation.

**Education**:

- Bachelor's degree in a relevant field (e.g., Business, Information Technology).
- ITIL or relevant service management certification is preferred.

**Experience / Skills**:

- A minimum of 10 years of experience in service management or related roles.
- Proven track record of successfully managing and owning IT services.
- Strong understanding of service management frameworks and best practices.
- Skills in vendor management and working with cross-functional teams.


  • Service Owner Data

    7 months ago


    Thailand บริษัท ไทยยูเนี่ยน โฟรเซ่น โปรดักส์ จำกัด (มหาชน) Full time

    **Service Owner - Data** **Level: DM** **Location based: Bangkok, Thailand** **Job Purpose**: The Service Owner is entrusted with the comprehensive management and ownership of data management and analytics services within Thai Union. This pivotal role ensures that the service effectively meets user needs, aligns with business objectives, and delivers...


  • Thailand บริษัท ไทยยูเนี่ยน โฟรเซ่น โปรดักส์ จำกัด (มหาชน) Full time

    **Product Owner ERP Platform** **Level: SDM** **Location: Bangkok, Thailand** **Job Purpose**: The Product Owner assumes a critical role in defining and driving the development of digital products or services, specifically focusing on ERP systems, to meet customer needs and align with organizational goals. Responsible for setting the product vision,...


  • Thailand Jollibee Full time

    The **Technical Product Owner of Platforms** will be responsible for leading the technical development, operationalization, and maintenance of composable platforms of scale that will support the Digital Channel requirements of the various Quick Service Restaurant (QSR) brands of the JFC Group in the North American region. With a focus on serving both...

  • Product Owner

    7 months ago


    Thailand บริษัท ไทยยูเนี่ยน โฟรเซ่น โปรดักส์ จำกัด (มหาชน) Full time

    **Product Owner - Sales & Distribution** **Level: SDM** **Location: Bangkok, Thailand** **Job Purpose**: The Product Owner is entrusted with defining and propelling the development of digital products or services tailored to meet customer needs and align with organizational objectives, particularly focusing on sales and distribution domains. This role...

  • Process Owner

    7 months ago


    Thailand บริษัท โอสถสภา จำกัด Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Summary Provide Digital Operation services a comprehensive IT service management **Job Description**: 1. Managing customers and providing IT support 3. Managing the IT business: COE 4. Behavioural...


  • Thailand Solar Full time

    Job ID 20869 - Solar - Permanent - Thailand - **The Role** - Providing technical support for the company installed equipment and systems (PV, ESS systems) during pre-sales and after-sales stages. - Providing technical (and advanced) training to sales staff, installers, EPC companies, and system owners. - Conducting PV systems analysis and design works,...

  • Customer Service

    1 week ago


    Thailand Pomelo Fashion Full time

    **What's your role in the team?**: - Analyze voice of customer to identify the issue, and share with relevant team, actionable insights to improve our service. - Perform Root Cause Analysis on the information gathered from several sources (NPS, order rating, CS survey, customer’s complaint) and categorize the feedback as action points for Inner or Outer...

  • Customer Service

    1 week ago


    Thailand Pomelo Fashion Full time

    Analyze voice of customer to identify the issue, and share with relevant team, actionable insights to improve our service. Perform Root Cause Analysis on the information gathered from several sources (NPS, order rating, CS survey, customer's complaint) and categorize the feedback as action points for Inner or Outer Loop. Track coaching effectiveness through...

  • Java Developer

    9 months ago


    Thailand Adi Resourcing Co., Ltd (Thailand) Full time

    **ONLY THAI CANDIDATES** Nationality: Thai Language Proficiency: English **Responsibilities**: - Analyses requirements using Java technology - Design and develop APIs for front-end - Collaborate with product owner and QA team **ADI ‘s Services** IT Staff Outsourcing Services | Recruitment Services | Payroll Services |Visa and Work Permit...


  • Thailand Telenor Full time

    -Company dtac Thailand 10260, Thailand Category IT Type Full Time **About the position**: **Principal Accountabilities**: - Responsible for maintaining a high-level standard when dealing with the company's IT services, and for foreseeing and troubleshooting any issues that may arise, either with the company's IT systems or a client's - Single Point of...

  • Resident Manager

    2 weeks ago


    Thailand Talentvis Full time

    Requirements:8-10 years working experience in Hospitality or Resident Manager - Good command of English - Able to work in Khaoyai - Nakorn Ratchasrima - Responsibilities:Manage and oversee the day-to-day operations of one private residence. - Oversee the hiring and training of staff members to ensure that all employees are performing their jobs...


  • Thailand Ambrosia International Holding Co. LTD Full time

    A 5-Star Hotel in Thailand is opening soon and urgently looking to hire a General Manager. **Job Description & Requirements**: - Responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. - Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest...

  • Full Stack Developer

    7 months ago


    Thailand NodeFlair Full time

    **Job Summary**: **Job Type** Permanent **Seniority** **Years of Experience** Information not provided **Tech Stacks** Rest API Kubernetes JavaScript Laravel SQL JSON React Vue.js - Work closely with project managers and product owners to understand business goals and system requirements. - Communicate constantly with the product owner to understand and...


  • Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Responsibilities: - Business owner of the Escalation management in Thailand - Business owner of the L2 team’s performance in Thailand - Take lead in resolving high-risk escalation from C-level, regulator bodies, including court attending - Take lead in driving down the Buyer/Seller...

  • Account Manager

    5 days ago


    Thailand iCar Asia Full time

    **Key Accountabilities**: - Serve as primary relationship owner for assigned accounts, and support the media agencies accounts - Digital media and automotive industry knowledges - Project manage all responsible parties for on-time, on-budget deliverables - Communicate client requirements to analysts, strategists, copywriters, developers, and designers -...

  • Commercial Manager

    1 day ago


    Thailand Peak Recruitment. Full time

    Are you looking for an entrepreneurial role where you can grow a business unit with autonomy? Are you well connected with frozen food importers in Asia and experienced in selling frozen foods? We are partnering with a European producer of frozen vegetable snacks and appetizers, who are looking for an experienced salesperson to drive their Asia business, to...


  • Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Business owner of BPO agent quality across 6 ventures - Take lead in improving BPO QA efficiency through standardizing frameworks and automation tools - Take lead in identifying blockers, pain points that impact to customer satisfaction - Drive the insight sharing regarding top...


  • Thailand Chevron Full time

    **Responsibilities for this position may include but are not limited to**: - Engage the workforce at job sites, monitor their work, perform competency assessments on high-risk and high-consequences activities, perform coach workforce and frontline leaders to build and sustain competency standards for roles critical to OE performance based on risk,...


  • Thailand CIMB Group Full time

    Support new BU projects and coordinate with BU and related departments to enhance existing services or systems to add value and increase customer satisfaction. - Control to s upport Deposit products, Debenture bond product and Primary market bond product for institutional Investors. - Control to support product owner and back office of the deposits products...


  • Thailand HSBC Full time

    -Job description HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do. We are currently...