Individual Contractor

3 days ago

Thailand UNICEF Full time

**Job no**: 555311

**Contract type**: Consultant

**Duty Station**: Bangkok

**Level**: Consultancy

**Location**: Thailand

**Categories**: Information Communication Technology

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfilling their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

**For every child, a better future**

UNICEF works to ensure the rights of all children in the East Asia and Pacific Region. This means the rights of every child living in this country, irrespective of their nationality, gender, religion or ethnicity, to:

- **survival** - to basic healthcare, peace and security;
- **development** - to a good education, a loving home and adequate nutrition;
- **protection** - from abuse, neglect, trafficking, child labour and other forms of exploitation; and
- **participation** - to express opinions, be listened to and take part in making any decisions that affect them

**How can you make a difference?**

The Regional ICT and Digital Innovation Section, UNICEF East Asia and Pacific Regional Office is seeking an individual contractor to provide project and community management support to the enhancements of the Technology Playbook. The contractor will work in close coordination with the Regional ICT and Digital Innovation team and be supervised by the Regional Technology for Development (T4D) Business Analyst.

The purpose of this assignment is to provide project management support to the enhancement of the Technology Playbook which includes the development of an interactive and user-friendly microsite as well the creation/update to training materials and curriculum to support online and face-to-face training for the Playbook. The contractor will work closely with the vendors contracted for these deliverables and oversee their planning, design, implementation and deployment. Working in close consultation with the DCOE, ICTD PMO and regional T4D managers, the incumbent will also develop a roadmap that is aligned to meet the end-user programmatic needs in the country offices.

**Work Assignment**:
The contractor will provide leadership in managing Technology Playbook’s enhancement, uptake, and knowledge management activities. (S)He will assist with the planning and coordination of related activities, liaise with the vendors and other partners, and provide global support to client offices. The contractor’s duties will include:

- Support the Technology Playbook enhancements and uptake
- Product management
- Knowledge management and community management
- Expert advice and assistance

**Support the Technology Playbook enhancements and uptake**
- Coordination and project management of the initiative including development, management and monitoring of the project plan for enhancements to the Playbook
- Organize, attend, and lead regular calls with the vendors contracted for the deliverables and regional offices under the supervision of the T4D Business Analyst
- Oversee the design, planning, execution, and monitoring of activities for the deliverables
- Ensure the quality of deliverables and ensure that the stakeholder requirements are met; Provide recommendations for change in approach, if needed
- Ensure compliance with UNICEF operational policies and procedures
- Provide timely progress reports, including highlights on anticipated delays, and inputs to financial reports as requested
- Serve as liaison point between the vendors and ICT&DI
- Ensure Headquarters (HQ) and Regional Office (RO) focal points are regularly informed and consulted on both new and ongoing initiatives, upgrades, etc.

**Product management**
- Work with regional T4D managers, the DCOE and ICTD PMO to develop the Technology Playbook roadmap, prioritizing and brokering needs from the field globally
- Proactively gather requirements for improvements, as well as bugs and issues, consolidating them into prioritized themes and patterns to be shared with the vendors
- Analyze the impact of the Technology Playbook and user adoption & satisfaction by defining and tracking key metrics

**Knowledge and community management**
- Enable the creation and management of a community of practice around the use of the Technology Playbook, including orienting new users and community members and be the focal point for people to highlight relevant resources that meet their needs
- Develop, curate, and maintain a shared library of complete templates for technology initiatives for the community of practice while working in collaboration with field teams
- Facilitate the organization of training, webinars, and knowledge-sharing initiatives
- Organize, share, and participate in events focused on community contribution
- Represent the Technology Playbook in internal and external working groups
- Develop and implement a

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