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Account Manager, Grabads

4 weeks ago

กรงเทพมหานคร, Thailand Grab Full time

**Job Description**:
**Life at Grab**

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

**Get to know the Team**

GrabAds allows Advertisers, Agencies, and Merchants to engage the Grab Audience via innovative online and offline advertising experiences. Through our unique ecosystem and transacting user base, our clients are able to reach their desired audiences at scale, while driving measurable business outcomes.

We would like you to join our journey to create value for our users, drivers, merchants, and advertising partners, while continuing to make everyday lives better across Southeast Asia.

**Get to know the Role**

As part of GrabAds Thailand team, you will manage a portfolio of GrabAds campaigns working with leading advertisers directly & through their media agencies. You will work alongside your team and maintain a quarterly performance target.

You’ll work cross-functionally with the Ad Ops team to achieve campaign KPIs, recommend optimized campaign flows & identify opportunities for upselling and cross-selling GrabAds solutions. Your goal is to grow your portfolio by building long term client relationships and providing positive customer experience.

**The Day-to-Day Activities**
- Manage, retain, and grow a portfolio of accounts
- Be the point of contact for clients, and internal stakeholders (GrabFood, GrabMart, and Grab Marketing teams) to provide necessary assets and info to Ad Ops for campaign implementation
- Review Campaign Setup requests from Sales then route them to Campaign Managers for set up.
- Ensure the smooth running of operations from pre-campaign launch queries, to optimization, to end of campaign
- Proactively monitor and provide delivery and performance recommendations to maximize campaign delivery and enable client’s campaign objectives to be met.
- Analyze campaign performance, provide recommendations to clients and secure campaigns renewal
- Prepare Monthly / Quarterly Business Review report for key accounts
- Work with the finance team to ensure we get all documents from clients for billing process

**The Must-Haves**
- 1-3 years of account management experience in the Digital advertising industry
- Proven track record in client relationship management and new business development.
- Knowledge about the digital media industry and latest digital advertising trends.
- Understanding of the ecosystem of programmatic advertising / Biddable and Search.
- Excellent communication & presentation skills with ability to transmit across different level stakeholders
- Analytical with strong bias for data based decisions
- Team Player with the ability to work across a matrix environment in a fast paced environment
- Strong organizational skills with ability to manage multiple accounts
- Proficiency in Excel, Word, and PowerPoint.
- Fluent in Thai and English skills

**Our Commitment**

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.