Inbound Payment

6 months ago


กรงเทพมหานคร, Thailand Shopee Full time

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Perform routine order processing such as KPI and performance reports and implement improvement plans in real-time to achieve operational targets.
- Monitor payment matching of bank transfer channels making sure that all team members are in line with the company’s policy.
- Understanding workflows for each payment channel and handling all incoming tickets and policy of the department
- Able to escalate issues and urgent matters to involve teams.
- Complete ad-hoc tasks as requested by the department's management.
- Solving tickets and handling chargeback cases.
- Works collaboratively with team members and independently manages assigned tasks.
- Being a mentor for monthly agents to achieve the team target.

**Requirements**:

- Thai nationality only
- Bachelor's Degree minimum.
- Preferred with at least 1 year of work experience but new graduates are welcome
- Great attention to details
- Good command of both English and Thai communication skills (writing & speaking)
- Good in Microsoft Knowledge especially Excel and google sheet e.g. Pivot and Vlookup skills


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