Marketing Training Manager
5 months ago
Company Description
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
**Job Description**:
GSR Training Manager’s key responsibilities include developing content and delivering it as training to all Marketing GSR Teams, following up new hired performance designed to increase productivity and skills, supporting our Vacation Ownership Program, and maintaining a positive relationship within the community.
The key management objective is to maximize customer satisfaction by delivering updated presentations or calls and ensuring all club activities and changes are communicated and trained in all related departments.
**Key Responsibilities**:
- Trains, coaches, and develops Marketing GSR operations to enable them to maximize their effectiveness and production
- Manage and maintain effective product knowledge and obtain feedback from sites and propose a proper solution for improvement
- Coordinates, with Club Operation regularly to maintain updated product information and changes to the program throughout all related departments
- Develop, maintain and enhance AVC’s culture in all aspects and a strong and ethical team values
- Coordinate the product into training for new Marketing GSR or other new team members to ensure they have a complete understanding of the Anantara Vacation Club presentation
- Communicates regularly and effectively with Group Director of Marketing - Strategy and Thailand Operations regarding the status of training schedules, initiatives, and any related training
- Assists with review and revisions to new and existing training manual materials and presentations tools, as requested
- Attends and participates in marketing operations, as required when on-site
- Required to travel to conduct training or virtual training if the business needed
LI-PS1
**Qualifications**:
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Excellent coaching and teaching skills
- Ability to travel freely,** **this is essential to the role and complete flexibility is expected and required**:
- Excellent communicative, listening, and organizational skills
- Ability to analyse and interpret trends in numerical and fiscal performance reports
- Ability to conduct effective group and one on one meetings
- Presents oneself as a professional role model
- Ability to focus on the situation, issue, or behaviour rather than the person, and to manage preview operations team members professionally always
- Problem-solving and negotiating skills
- Positive and enthusiastic attitude
Additional Information
**Required Skills and Attributes**:
***To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Strong leadership skills and ability to lead by example,
- Ability to analyse and interpret trends in numerical and fiscal performance reports,
- Strong sales closing ability,
- Ability to conduct effective group and one on one meetings,
- Excellent coaching and teaching skills,
- Ability to effectively select personnel (recruiting-interviewing-hiring),
- Ability to accurately evaluate Vacation Consultant performance levels,
- Excellent communicative, listening and organisational skills,
- Presents oneself as a professional role model, excellent people skills,
- Ability to travel freely, if required,
- Ability to focus on the situation, issue, or behaviour rather than the person, and to manage Vacation Consultants professionally at all times,
- Problem solving and negotiating skills,
- Positive and enthusiastic attitude.
**Education &/or Experience**
1. A minimum of at least twelve months experience as senior sales executive and/or an assistant sales manager or senior level sales executive, preferably with a multi-site company offering a Points based product,
2. No documented record of serious misconduct, misrepresentation, or breaching of sales and/or company policies
3. Tertiary or University education desirable, though not a requirement
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