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Quality Analyst
1 week ago
Travel Industry : 1 HC
Transportation Industry : 2 HC
Salary : 28,000 THB Max
Rotational Shifts
Quality Analyst (Thai Native Speaker)
Bangkok Metropolitan Area (On-site)
Role: Quality Analyst
Language Proficiency: Thai (Native) + English (B2 level)
Location: Bangkok Thailand
**Responsibilities**:
Essential Functions/Core Responsibilities
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other
- Reports results of evaluations to appropriate Business stakeholders (Quality Leadership,
Operations, Client, Account Management, and Resource Unit partners)
- Participates in calibration sessions/call listening sessions with Quality Leadership staff,
Operations, Program Management and clients to ensure scoring consistency and bestpractices
- Participates in internal quality audits (e.g. periodic audits of existing processes to determine
process control and efficiencies) designed to improve overall contact quality andrecommend changes
- Maintains strong program knowledge base; basic understanding of client products, services
and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations,
Client, Account Management, and Resource Unit partners)
- Meet departmental productivity requirements (e.g. number of calls monitored per month,
- Complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and Support management focus on review of key drivers,
metrics and operational processes (including Training) that drive Balanced Scorecards andcount profitability goalsKEY QUALIFICATIONS/SKILLS
- Graduate with 2-6 years of working experience, preferably with experience in leading team.
- Excellent in oral and written English communication
- Relevant QA experience
- Bachelor’s degree in any field
- Excellent team player
- Analytical skills and display maturity
- Excellent in MS office - excel, power-point and ability to perform MIS
- Exposure to basic call quality tools is preferable
- Demonstrated proficiency in multi-tasking and clearly demonstrated passion for ensuring
the success of program culture of excellence and commitment to quality and customerservice.
- Passion for learning and creative problem-solving. Strong knowledge of cultural context in
the user countriescopy
Pay: From ฿28,000.00 per month
Application Question(s):
- ARE YOU NATIVE THAI
- DO YOU EXP IN Transportation Industry OR Travel Industry
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