Quality Analyst
6 months ago
Travel Industry : 1 HC
Transportation Industry : 2 HC
Salary : 28,000 THB Max
Rotational Shifts
Quality Analyst (Thai Native Speaker)
Bangkok Metropolitan Area (On-site)
Role: Quality Analyst
Language Proficiency: Thai (Native) + English (B2 level)
Location: Bangkok Thailand
**Responsibilities**:
Essential Functions/Core Responsibilities
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other
- Reports results of evaluations to appropriate Business stakeholders (Quality Leadership,
Operations, Client, Account Management, and Resource Unit partners)
- Participates in calibration sessions/call listening sessions with Quality Leadership staff,
Operations, Program Management and clients to ensure scoring consistency and bestpractices
- Participates in internal quality audits (e.g. periodic audits of existing processes to determine
process control and efficiencies) designed to improve overall contact quality andrecommend changes
- Maintains strong program knowledge base; basic understanding of client products, services
and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations,
Client, Account Management, and Resource Unit partners)
- Meet departmental productivity requirements (e.g. number of calls monitored per month,
- Complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and Support management focus on review of key drivers,
metrics and operational processes (including Training) that drive Balanced Scorecards andcount profitability goalsKEY QUALIFICATIONS/SKILLS
- Graduate with 2-6 years of working experience, preferably with experience in leading team.
- Excellent in oral and written English communication
- Relevant QA experience
- Bachelor’s degree in any field
- Excellent team player
- Analytical skills and display maturity
- Excellent in MS office - excel, power-point and ability to perform MIS
- Exposure to basic call quality tools is preferable
- Demonstrated proficiency in multi-tasking and clearly demonstrated passion for ensuring
the success of program culture of excellence and commitment to quality and customerservice.
- Passion for learning and creative problem-solving. Strong knowledge of cultural context in
the user countriescopy
Pay: From ฿28,000.00 per month
Application Question(s):
- ARE YOU NATIVE THAI
- DO YOU EXP IN Transportation Industry OR Travel Industry
-
Japanese Quality Analyst
7 months ago
กรุงเทพมหานคร, Thailand Growthfn Full timeJob Responsibilities: - Ensure on meeting daily KPIs and accountable for the success and quality of the process - Ability to learn to work with customer internal tools - Meet the Quality audit sampling & ensure the Quality targets are met - Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training...
-
Quality Analyst- Japanese Speaker
6 months ago
กรุงเทพมหานคร, Thailand GrowthFn Full timeEnsure on meeting daily KPIs and accountable for the success and quality of the process - Ability to learn to work with customer internal tools - Meet the Quality audit sampling & ensure the Quality targets are met - Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities - Reviewing user...
-
Quality Analyst
7 months ago
กรุงเทพมหานคร, Thailand Teleperformance Full timeOverview: - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate, quality...
-
Training and Quality Analyst
6 months ago
กรุงเทพมหานคร, Thailand Teleperformance Full timeOverview: - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate, quality...
-
Quality Analyst
7 months ago
กรุงเทพมหานคร, Thailand Cognizant Full time**Title: Quality Analyst - Japanese Speaking** **Location**:Bangkok, Thailand **Experience**:0-3 Years **Core Competencies**: - Excellent written, reading & spoken communications skills in Required Language and understanding of local culture - Good communications skills (English) - Understanding of the social space (trends, influencers, engagement,...
-
Analyst
6 months ago
กรุงเทพมหานคร, Thailand HCL Technologies Full time**Analyst**: - Bangkok - 0-3 Years - Thailand **Job Family** - Delivery Domain **Job Description (Posting).** - To process Orders in liaison with suppliers and partners. Track order Shipment and close to client satisfaction (1.) Process the order in co-ordination with the stake holders. Document clear order notes as per quality norms in SAPorCRM. End to...
-
Quality Analyst
6 months ago
กรุงเทพมหานคร, Thailand Grab Full time**Company Description** We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique. - Review agents’ conversations across all contact...
-
Quality Control Analyst
3 months ago
กรุงเทพมหานคร, Thailand smarthost Full timeSmarthost is a leading property management company providing end-to-end services with a unique digital and contactless approach to homeowners across the UK. Our mission is to maintain a consistently high quality of service while being the most reliable property management provider. As a multicultural and dynamic team, we are rapidly growing and seeking new...
-
Quality Insights Analyst
6 months ago
กรุงเทพมหานคร, Thailand TikTok Full timeResponsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...
-
Programmer Analyst
6 months ago
กรุงเทพมหานคร, Thailand AIS Full timeBecome a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary **Job Description**: Job Responsibilities - Analyze business requirements and create functional specifications, from architecture down to database schema and software...
-
Business Analyst
2 months ago
ปทุมวัน, กรุงเทพมหานคร, Thailand Siam Piwat Co., Ltd. Full timeUnderstand what stakeholders need, business analyze and design following requirement and transform to technical solution, and pass these requirements to the developers. Communicate with Technical team to generate work pipeline, process timeline following targets. Coordinate with both stakeholders and the development team whenever a new feature or update is...
-
System Analyst
1 month ago
พญาไท, กรุงเทพมหานคร, Thailand บริษัท ซินเนอจี โกลบอล เน็ตเวิร์ค จำกัด Full timeSystem Analyst รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตพญาไท) สาขาอาชีพหลัก : ไอที สาขาอาชีพรอง : System Analyst(SA) รูปแบบงาน :...
-
Data Analyst
7 months ago
กรุงเทพมหานคร, Thailand Data Wow Co., Ltd. Full timeData analyst responsibilities include conducting full lifecycle analysis to include requirement gatherings, activities and design. Data analysts will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements. **Responsibilities**: - Quantify and approach solving problems through...
-
Business Analyst
4 months ago
ปทุมวัน, กรุงเทพมหานคร, Thailand Siam Piwat Co., Ltd. Full timeUnderstand what stakeholders need, business analyze and design following requirement and transform to technical solution, and pass these requirements to the developers. Communicate with Technical team to generate work pipeline, process timeline following targets. Coordinate with both stakeholders and the development team whenever a new feature or update is...
-
Business Analyst
6 months ago
ปทุมวัน, กรุงเทพมหานคร, Thailand Siam Piwat Co., Ltd. Full timeMobile Application. Application Design. **Responsibility**: Understand what stakeholders need, business analyze and design following requirement and transform to technical solution, and pass these requirements to the developers. Communicate with Technical team to generate work pipeline, process timeline following targets. Coordinate with both stakeholders...
-
Junior Risk Analyst
6 months ago
กรุงเทพมหานคร, Thailand NES Fircroft Full time**Purpose**: The _**Junior Risk Analyst**_ will learn the fundamentals and develop their ability to process screenings, under the guidance of a Senior Risk Analyst. **Accountabilities**: - Ensure that all screening activities assigned to you are performed to specified quality standards and within agreed timescales. - Undertake research into counterparties...
-
Data Analyst
6 months ago
กรุงเทพมหานคร, Thailand Tech Combine Full timeInterpret data, analyze results using statistical techniques and provide ongoing reports - Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality - Acquire data from primary or secondary data sources and maintain databases/data systems - Identify, analyze, and interpret...
-
Data Analyst
6 months ago
ประเวศ, กรุงเทพมหานคร, Thailand Pandora Jewelry Full timeImagine being responsible for designing master data objects and driving best practices and standardization for the world’s largest jewelry brand. If you love working in an international organization and have expertise in Master Data within the SAP ecosystem, then you might be our next Master Data Analyst at Pandora Crafting & Supply. **About Data...
-
Quality Analyst
6 months ago
กรุงเทพมหานคร, Thailand TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....
-
Quality Analyst
6 months ago
กรุงเทพมหานคร, Thailand TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....