Quality Analyst
6 months ago
**Company Description**
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
- Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality.
- Contribute to call calibration sessions to evaluate agent performance.
- Identify lapses in agents’ performance and provide constructive feedback for improvement.
- Engage in customer listening to identify customer pain points and expectations.
- Drive the implementation of improved customer engagement strategies to increase agents’ efficiency.
- Serve as an intermediary for escalations from agents and customers.
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support.
- Identify process improvement opportunities to update SOPs.
- Implement and ensure compliance with the company’s policies on customer service quality.
- Report support teams’ performance to supervisors and maintain monthly performance logs.
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies.
**Qualifications**
- Bachelor's degree or equivalent, with a minimum of 2 years of supervisory/managerial experience in a call center environment or the service industry (e.g., telecommunications, banking, technology, airline, tourism, hospitality).
- Fluent in both spoken and written English.
- Excellent communication and interpersonal skills.
- Strong leadership skills with the ability to inspire and motivate a team.
- Adaptability and flexibility in a dynamic work environment, with the capability to seamlessly transition into new roles based on operational requirements.
- Proficient in handling disciplinary matters and conducting performance management.
**Additional Information**
We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.
-
Quality Analyst
6 months ago
กรุงเทพมหานคร, Thailand GRATITUDE INC. Full timeTravel Industry : 1 HC Transportation Industry : 2 HC Salary : 28,000 THB Max Rotational Shifts Quality Analyst (Thai Native Speaker) Bangkok Metropolitan Area (On-site) Role: Quality Analyst Language Proficiency: Thai (Native) + English (B2 level) Location: Bangkok Thailand **Responsibilities**: Essential Functions/Core Responsibilities - Monitors,...
-
Quality Analyst
7 months ago
กรุงเทพมหานคร, Thailand Teleperformance Full timeOverview: - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate, quality...
-
Training and Quality Analyst
7 months ago
กรุงเทพมหานคร, Thailand Teleperformance Full timeOverview: - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate, quality...
-
Quality Analyst
7 months ago
กรุงเทพมหานคร, Thailand Cognizant Full time**Title: Quality Analyst - Japanese Speaking** **Location**:Bangkok, Thailand **Experience**:0-3 Years **Core Competencies**: - Excellent written, reading & spoken communications skills in Required Language and understanding of local culture - Good communications skills (English) - Understanding of the social space (trends, influencers, engagement,...
-
Analyst
7 months ago
กรุงเทพมหานคร, Thailand HCL Technologies Full time**Analyst**: - Bangkok - 0-3 Years - Thailand **Job Family** - Delivery Domain **Job Description (Posting).** - To process Orders in liaison with suppliers and partners. Track order Shipment and close to client satisfaction (1.) Process the order in co-ordination with the stake holders. Document clear order notes as per quality norms in SAPorCRM. End to...
-
Quality Control Analyst
3 months ago
กรุงเทพมหานคร, Thailand smarthost Full timeSmarthost is a leading property management company providing end-to-end services with a unique digital and contactless approach to homeowners across the UK. Our mission is to maintain a consistently high quality of service while being the most reliable property management provider. As a multicultural and dynamic team, we are rapidly growing and seeking new...
-
Quality Insights Analyst
6 months ago
กรุงเทพมหานคร, Thailand TikTok Full timeResponsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...
-
System Analyst
2 months ago
พญาไท, กรุงเทพมหานคร, Thailand บริษัท ซินเนอจี โกลบอล เน็ตเวิร์ค จำกัด Full timeSystem Analyst รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตพญาไท) สาขาอาชีพหลัก : ไอที สาขาอาชีพรอง : System Analyst(SA) รูปแบบงาน :...
-
Business Analyst
2 months ago
ปทุมวัน, กรุงเทพมหานคร, Thailand Siam Piwat Co., Ltd. Full timeUnderstand what stakeholders need, business analyze and design following requirement and transform to technical solution, and pass these requirements to the developers. Communicate with Technical team to generate work pipeline, process timeline following targets. Coordinate with both stakeholders and the development team whenever a new feature or update is...
-
Data Analyst
7 months ago
กรุงเทพมหานคร, Thailand Data Wow Co., Ltd. Full timeData analyst responsibilities include conducting full lifecycle analysis to include requirement gatherings, activities and design. Data analysts will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements. **Responsibilities**: - Quantify and approach solving problems through...
-
Business Analyst
4 months ago
ปทุมวัน, กรุงเทพมหานคร, Thailand Siam Piwat Co., Ltd. Full timeUnderstand what stakeholders need, business analyze and design following requirement and transform to technical solution, and pass these requirements to the developers. Communicate with Technical team to generate work pipeline, process timeline following targets. Coordinate with both stakeholders and the development team whenever a new feature or update is...
-
Junior Risk Analyst
6 months ago
กรุงเทพมหานคร, Thailand NES Fircroft Full time**Purpose**: The _**Junior Risk Analyst**_ will learn the fundamentals and develop their ability to process screenings, under the guidance of a Senior Risk Analyst. **Accountabilities**: - Ensure that all screening activities assigned to you are performed to specified quality standards and within agreed timescales. - Undertake research into counterparties...
-
Data Analyst
6 months ago
ประเวศ, กรุงเทพมหานคร, Thailand Pandora Jewelry Full timeImagine being responsible for designing master data objects and driving best practices and standardization for the world’s largest jewelry brand. If you love working in an international organization and have expertise in Master Data within the SAP ecosystem, then you might be our next Master Data Analyst at Pandora Crafting & Supply. **About Data...
-
Data Analyst
6 months ago
กรุงเทพมหานคร, Thailand Tech Combine Full timeInterpret data, analyze results using statistical techniques and provide ongoing reports - Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality - Acquire data from primary or secondary data sources and maintain databases/data systems - Identify, analyze, and interpret...
-
Quality Analyst
6 months ago
กรุงเทพมหานคร, Thailand TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....
-
Quality Analyst
6 months ago
กรุงเทพมหานคร, Thailand TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....
-
Quality Supervisor
7 months ago
กรุงเทพมหานคร, Thailand Jasa Integritas Malaysia Sdn, Bhd Full timeIntegrity Thailand is on the lookout for a **Quality Supervisor (Thailand) **who is responsible of proofreading of verification reports, monitoring calls, proofreading analyst reports prepared by operations, and other quality-related tasks and duties including conducting internal audits and assessments, confirming investigation reports, and developing...
-
System Analyst
6 months ago
ปทุมวัน, กรุงเทพมหานคร, Thailand Siam Piwat Co., Ltd. Full timeSystem Analyst. Web Application. Application Design. **Responsibility**: Understand what stakeholders need, business analyze and design following requirement and transform to technical solution, and pass these requirements to the vender/developers. Communicate with Technical team to generate work pipeline, process timeline following targets. Coordinate with...
-
Quality Control Analyst Iii
3 months ago
จตุจักร, กรุงเทพมหานคร, Thailand TE Connectivity Full timeTE Connectivity's Quality Control and Reliability Teams ensure product and / or product components comply with specifications and quality standards. They test and inspect products against performance and integrity criteria to ensure product quality and reliability, and to determine the suitability of product release. **What your background should look...
-
Programmer Analyst
7 months ago
กรุงเทพมหานคร, Thailand AIS Full timeBecome a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Programmer Analyst **Job Description**: - 1. Develop and maintenance of pragmatic high quality software to support business requirement. - 2. Work with technology team to build...