Guest Service Representative

7 months ago


เกาะสมย สราษฎรธาน, Thailand MINOR Hotels Full time

The GSR Team Leader works at assigned locations and events, speaking to Customers in order to persuade them to attend a sales presentation with Anantara Vacation Club. They work closely with the general public, and with hotel colleagues.

GSR Team Leaders oversee a small team of GSRs. They must all make sure that only guests who are qualified are invited to attend.

**Qualifications**:
Ensure personal performance of the following, both personally and for the GSRs under your leadership:

- Be the face of the company in the marketplace at your designated work locations
- Know the package and rewards you are promoting to the public in appreciation of attending a sales presentation.
- Know the Preview Operations locations and assist the customer with maps and directions on how to get to their selected Preview Operations.
- Complete necessary paperwork for tour bookings generated during your designated shift
- Call your booked guests the night prior to their preview date to confirm their attendance if required.
- Ensure sufficient collateral is in good condition and working order
- Ensure your work location is neat and tidy
- Attend scheduled team meetings.
- Phone Marketing Administration with tour bookings generated during your designated shift.


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