Supervisor, Customer Serv

3 months ago

พานทอง ชลบร, Thailand Avient Full time

**ABOUT AVIENT**:
Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world.

Examples include:

- Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular economy
- Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation and reduce carbon footprint
- Sustainable infrastructure solutions that increase energy efficiency, renewable energy, natural resource conservation and fiber optic / 5G network accessibility

**WHY AVIENT**:
Avient Corporation is a world-class sustainable organization built on innovation, collaboration, and employee development. We are committed to providing a supportive and dynamic work environment where our diverse associates can grow and succeed, as well as positively impacting our planet and the communities we serve. Our Great Place to Work culture, values, and benefits make Avient an employer of choice for top talent.

We believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation, or advancement are based solely on a person's qualifications, abilities, experience, and performance.

**General Summary**:
The purpose of the Customer Service function is to serve as the face to the customer providing value added services that grow our businesses. In accordance with Avient's Mission, Vision and customer segmentation guidelines, maintain and grow existing customer base by providing fast, right, cost-efficient and hassle-free customer service. This position will also provide knowledge and ongoing support to CSRs by maintaining the "expert user" role for the customer service department. This role is a key leadership position in overseeing task performance of the CSR team.

**Essential Duties and Responsibilities**:

- Oversee daily operations of the customer service department.
- Become an "expert user" in SAP Processes.
- Provide knowledge and support to CSRs.
- Certify CSRs in their performance of SAP processes.
- Participate in monthly review with other CSR supervisors.
- Conduct quarterly and annual reviews to CSRs.
- Participate in interviewing and hiring process for new CSRs.
- Maintain CSR role for specified area and act as backup for other CSRs.
- Schedule and lead training sessions as needed.

**Scope**:
**Personnel**: Supervises work tasks of small team of CSRs, excluding personnel actions. Budget: Under $500,000. Sales

**Revenue**: Territory Specific.

**Competencies**:
Personal Skills - Stress Management
Personal Skills - Attention to Detail
Personal Skills - Training/Mentoring Others
Personal Skills - Analytical Skills
Personal Skills - Time/Priority Management
Software Skills - Microsoft Outlook
Software Skills - Microsoft Word
Software Skills - Microsoft Excel
Personal Skills - Ability to Multitask
Software Skills - SAP
Leader of Others - Drives Engagement
Leader of Others - Courage
Leader of Others - Values Differences
Leader of Others - Ensures Accountability
Leader of Others - Develops Talent
Leader of Others - Organizational Savvy

**Education and Experience**:
High School Diploma or GED

Sales & Customer Service - Customer Service Leadership
Sales & Customer Service - Order Management
Sales & Customer Service - Customer Service
Sales & Customer Service - Account Management
Cross Functional - Managing Direct Reports
Sales & Customer Service - Product Knowledge

**Environmental, Health, Safety, & Security (EH&S) Requirements**:

- Avient integrates EHS&S into all aspects of our operations. Each position at Avient is responsible for complying with all applicable EHS&S requirements. Additionally, employees and management are responsible for reporting all EHS&S incidents immediately to ensure we keep EHS&S a priority within the organization.
- Security includes physical security and cyber security.

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