Supervisor, Customer Serv

6 months ago

พานทอง ชลบร, Thailand Avient Full time

**ABOUT AVIENT**:
Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world.

Examples include:

- Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular economy
- Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation and reduce carbon footprint
- Sustainable infrastructure solutions that increase energy efficiency, renewable energy, natural resource conservation and fiber optic / 5G network accessibility

**WHY AVIENT**:
Avient Corporation is a world-class sustainable organization built on innovation, collaboration, and employee development. We are committed to providing a supportive and dynamic work environment where our diverse associates can grow and succeed, as well as positively impacting our planet and the communities we serve. Our Great Place to Work culture, values, and benefits make Avient an employer of choice for top talent.

We believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation, or advancement are based solely on a person's qualifications, abilities, experience, and performance.

**General Summary**:
The purpose of the Customer Service function is to serve as the face to the customer providing value added services that grow our businesses. In accordance with Avient's Mission, Vision and customer segmentation guidelines, maintain and grow existing customer base by providing fast, right, cost-efficient and hassle-free customer service. This position will also provide knowledge and ongoing support to CSRs by maintaining the "expert user" role for the customer service department. This role is a key leadership position in overseeing task performance of the CSR team.

**Essential Duties and Responsibilities**:

- Oversee daily operations of the customer service department.
- Become an "expert user" in SAP Processes.
- Provide knowledge and support to CSRs.
- Certify CSRs in their performance of SAP processes.
- Participate in monthly review with other CSR supervisors.
- Conduct quarterly and annual reviews to CSRs.
- Participate in interviewing and hiring process for new CSRs.
- Maintain CSR role for specified area and act as backup for other CSRs.
- Schedule and lead training sessions as needed.

**Scope**:
**Personnel**: Supervises work tasks of small team of CSRs, excluding personnel actions. Budget: Under $500,000. Sales

**Revenue**: Territory Specific.

**Competencies**:
Personal Skills - Stress Management
Personal Skills - Attention to Detail
Personal Skills - Training/Mentoring Others
Personal Skills - Analytical Skills
Personal Skills - Time/Priority Management
Software Skills - Microsoft Outlook
Software Skills - Microsoft Word
Software Skills - Microsoft Excel
Personal Skills - Ability to Multitask
Software Skills - SAP
Leader of Others - Drives Engagement
Leader of Others - Courage
Leader of Others - Values Differences
Leader of Others - Ensures Accountability
Leader of Others - Develops Talent
Leader of Others - Organizational Savvy

**Education and Experience**:
High School Diploma or GED

Sales & Customer Service - Customer Service Leadership
Sales & Customer Service - Order Management
Sales & Customer Service - Customer Service
Sales & Customer Service - Account Management
Cross Functional - Managing Direct Reports
Sales & Customer Service - Product Knowledge

**Environmental, Health, Safety, & Security (EH&S) Requirements**:

- Avient integrates EHS&S into all aspects of our operations. Each position at Avient is responsible for complying with all applicable EHS&S requirements. Additionally, employees and management are responsible for reporting all EHS&S incidents immediately to ensure we keep EHS&S a priority within the organization.
- Security includes physical security and cyber security.

  • Customer Service

    5 months ago

    ชลบุรี, Thailand PRTR Full time

    Our client is the world’s leading manufacturer of Speed Queen brand (Laundry), a leading brand from the United States. **Responsibilities** - Assisting the Customer Service Supervisor in performing the best practice of customer service to internal and external customers and distributing processes of improvement. - Supervising team members while ensuring...

  • Supervisor, Technology

    3 months ago

    พานทอง, ชลบุรี, Thailand Avient Full time

    **Job Summary** **Essential Functions** - Design, develop or improve products. - Development of new and improved processes. - Optimizing customer processes and conditions. - Tool design and flow modeling. - Problem solving through data analysis. - Train, develop, and coordinate the functions of Lab Specialists and Development Technicians and Sample...

  • Customer Service Supervisor

    2 months ago

    พัทยา, ชลบุรี, Thailand บริษัท โซเด็กซ์โซ่ เฮ็ลธแคร์ ซัพพอร์ท เซอร์วิส (ประเทศไทย) จำกัด Full time

    บริษัท: - บริษัท โซเด็กซ์โซ่ เฮ็ลธแคร์ ซัพพอร์ท เซอร์วิส (ประเทศไทย) จำกัด - รายละเอียดงาน: - To adhere to SODEXO WAY Service Standards To co-ordinate with all department of operation in ensuring highest...

  • Customer Service Supervisor

    6 months ago

    พัทยา, ชลบุรี, Thailand บริษัท โซเด็กซ์โซ่ เฮ็ลธแคร์ ซัพพอร์ท เซอร์วิส (ประเทศไทย) จำกัด Full time

    บริษัท: - บริษัท โซเด็กซ์โซ่ เฮ็ลธแคร์ ซัพพอร์ท เซอร์วิส (ประเทศไทย) จำกัด - รายละเอียดงาน: - To adhere to SODEXO WAY Service Standards - To co-ordinate with all department of operation in ensuring highest...

  • Sales (Japanese Speaking)

    3 months ago

    พานทอง, ชลบุรี, Thailand บริษัท จัดหางาน เพอร์ซันแนล คอนซัลแตนท์ (ประเทศไทย) จำกัด Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:ไม่ระบุ**สถานที่ปฏิบัติงาน **:ชลบุรี(พานทอง)**เงินเดือน(บาท) **:20,000 - 50,000**วันหยุด...

  • QA Sr.supervisor or Asst.manager

    3 weeks ago

    พานทอง, ชลบุรี, Thailand บริษัท จัดหางาน เพอร์ซันแนล คอนซัลแตนท์ (ประเทศไทย) จำกัด Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:2 ตำแหน่ง**สถานที่ปฏิบัติงาน **:ชลบุรี(พานทอง)**นิคมอุตสาหกรรม...

  • Customer Service Manager

    2 months ago

    ชลบุรี, Thailand Lexzau, Scharbau GmbH & Co. KG Full time

    **Customer Service Manager (Customs Clearance)** **Your Responsibilities** - To provide excellent customer service and maintain excellent Operational Customer relationship management to Customs Clearance Import/Export customers - To cooperate within Customs Clearance operation department Import/Export and intra department with transport and freight (if any)...

  • Customs & Logistics Supervisor

    5 months ago

    ชลบุรี, Thailand PRTR Full time

    Our client holds a prominent position in the food manufacturing industry. **Key Responsibilities** - 1. Leadership and Continuous Improvement - Together with the Supply Chain Manager, developing and executing a strategic vision and action plan for inbound logistics and warehouse management. - Leading and coaching the Customs and Logistics Team to create a...

  • Sea Logistics Customer Care Supervisor

    6 months ago

    แหลมฉบัง, ชลบุรี, Thailand Kuehne+Nagel Full time

    Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company ** Your Role**: You are responsible for the delivery of operational excellence through your team of Operational Care specialists by providing leadership and direction, while continuously optimizing...

  • R&d Supervisor

    6 months ago

    ชลบุรี, Thailand Gemini Personnel Full time

    **Introduction**: Location: Chonburi **Responsibilities**: - Plan and supervise research and development of new products - Reduce product costs as specified by supervisors - Control the accuracy of color film quality checks as specified by customers **Requirements**: - Bachelor's degree in Chemical Science, Chemical engineering or a related field -...

  • R&d (Engnr/chemist/special)

    3 months ago

    พานทอง, ชลบุรี, Thailand Avient Full time

    **Job Summary** Responsible for designing and conducting experiments toward the development or improvement of custom polymer compounds. Responsible for developing a testing plan, and procedure, data analysis, and communication of results. Three plus years direct, relevant experience with the ability to operate with little to no direction. **Essential...

  • Accounting Supervisor

    6 months ago

    ชลบุรี, Thailand PRTR Full time

    Our client is a global leader in industrial machine manufacturing. **Responsibilities**: Oversee general accounting operations by controlling and verifying our financial transactions. Accounting Supervisor responsibilities include reconciling account balances and bank statements, maintaining general ledger and preparing month-end close procedures. A...

  • Store Supervisor

    5 months ago

    ชลบุรี, Thailand Levi Strauss & Co. Full time

    You're an original. So are we. We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the...

  • Restaurant Supervisor-edge

    6 months ago

    พัทยา, ชลบุรี, Thailand Hilton Full time

    Restaurant Supervisor-Edge A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** A Restaurant Supervisor will be responsible for assisting management in the direction and...

  • Restaurant Supervisor Horizon

    3 months ago

    พัทยา, ชลบุรี, Thailand Hilton Full time

    Restaurant Supervisor Horizon A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** A Restaurant Supervisor will be responsible for assisting management in the direction...

  • Restaurant Supervisor/edge

    3 months ago

    พัทยา, ชลบุรี, Thailand Hilton Full time

    Restaurant Supervisor/Edge A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** A Restaurant Supervisor will be responsible for assisting management in the direction and...

  • Restaurant Supervisor

    6 months ago

    พัทยา, ชลบุรี, Thailand Hilton Full time

    Restaurant Supervisor - Horizon A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** A Restaurant Supervisor, will be responsible for assisting management in the...

  • Process Analyst

    5 months ago

    พานทอง, ชลบุรี, Thailand Avient Full time

    **ABOUT AVIENT**: Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more...

  • Customer Sales Executive

    2 months ago

    ชลบุรี, Thailand Vinarco Full time

    Job Description: Our client produces high-quality pure tin and tin alloys from recycled materials. They operate globally, with a focus on East and Southeast Asia. They are a leader in solder and tin recycling and are committed to environmental sustainability through their recycling practices. **Position**:  Customer Sales Executive **Type of...

  • Restaurant Supervisor

    6 months ago

    พัทยา, ชลบุรี, Thailand Hilton Full time

    A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** A Restaurant Supervisor will be responsible for assisting management in the direction and administration of a...