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Customer Experience Manager

3 weeks ago

กรงเทพมหานคร, Thailand AIS Full time

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

Job Posting Location

Bangkok

Job Summary

1) CE Governance
2) Product and Service Experience Design

Job Description

1) CE Governance
- CE governance; provide consultation to business owners, IT and engineers to enhance customer engagement and to resolve customer experience gaps/issues
- CE management dashboard; own CE dashboard to support management decision
- VOC management ; monitor and analyze VOC from all aspects (i.e. network, touchpoints, products & services), to detect/ predict negative CE to recommend remedial treatment and improvement

2) Product and Service Experience Design
- Service design for new/strategic services
- Service design for enhancement
- Customer handling and Communication design

Recruiter

Chaipob Naisanguansri (ไชยภพ นัยสงวนศรี)