Customer Experience Executive

2 weeks ago

วฒนา กรงเทพมหานคร, Thailand Protect Group Full time

**Customer Experience Executive -**_ _**Protect Group**

**Location**:Bangkok, Thailand

**Contract**: Permanent, Full-Time

**Hours**:Sunday 9am - 4pm, Monday - Thursday 8am - 6pM/Friday & Saturday OFF

**Language requirements**: Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial.

**Role Description**

Protect Group is a business founded by an ambitious entrepreneur James and a highly experienced and successful entrepreneur and investor David. Protect Group is transitioning from start up to scale up with rapid growth over the past 24 months, so it’s a very exciting time to become involved - we’re already selling in 60+ countries from 14 global locations We are now expanding our Customer Experience team in Bangkok, Thailand.

In terms of what we do, we provide Membership Programmes that operate a variety of benefits centred around the distribution of Event Protection and Refund Protection. In the Event, Transport, Travel, Accommodation and Sports sectors worldwide.
- ‘Protect People’_ are individuals bursting with talent, ambition, commitment and love; we at Protect are a family of friends with a shared dream. This is not a job, it’s a life and a very enjoyable one at that, you will love the people you work with, care about what you do and have the opportunity to play a key role in the business supporting our customers throughout the refund process. At Protect it’s the people that make the difference and this is everything.

**General Duties**:

- Monitoring customer enquiries, checking details and responding appropriately.
- Handling customer complaints or issues, escalating to the Customer Experience Manager when required.
- Liaising with internal departments to route customer enquiries to the right team.
- Maintaining a professional and polite tone in all communications.

**Required Skills and Experience**:

- Experience in customer focused positions.
- Fluent English is a requirement of the role.
- Essential to have the ability to balance human and commercial considerations.
- Accuracy and attention to detail.
- Excellent communication skills (written and verbal) in all fluent languages.
- Enthusiastic, high degree of integrity, self-motivated, positive attitude and a proactive approach to work.
- Well organised with previous experience using CRM systems.
- Personable, able to build a good rapport.
- A real hunger and willingness to learn, not afraid to ask questions.
- Committed.
- Willingness to go above and beyond, seeing the opportunity as a career in a rapidly growing organisation, not just a job.

**Beneficial Skills and Experience**:

- Previous case handling experience.
- Fluency in languages in addition to English

**How to Apply**

If you live and breathe what you do and recognise yourself as a _Protect Person_ then submit your latest CV and let us know what you can bring to Protect

  • Lead of Customer Experience

    1 week ago

    กรุงเทพมหานคร, Thailand FWD Insurance Full time

    About FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims...

  • Customer Experience Executive

    7 days ago

    กรุงเทพมหานคร, Thailand Bjak Full time

    **Position Overview**: As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries...

  • Customer Support Executive

    2 weeks ago

    วัฒนา, กรุงเทพมหานคร, Thailand WorkVenture Technologies Co., Ltd. Full time

    Identifying customers' needs, clarify information, research every issue and providing professional solutions. Explaining and guiding customers how to use company dashboard and services. Calling to build sustainable relationships and engage customers. Analyze performance of previous job listings on a weekly basis and coordinate with related AEs on...

  • Senior Manager: Customer Experience

    2 days ago

    กรุงเทพมหานคร, Thailand Mercedes-Benz Mobility (Thailand) Co., Ltd. Full time

    Aufgaben- Job Summary: - We are seeking a strategic and customer-focused Senior Manager: Customer Experience to enhance every stage of the customer journey, ensuring exceptional service and engagement. This role is responsible for developing customer experience strategies, loyalty programs, CRM initiatives, and service innovations to increase customer...

  • Customer Service Experience Lead

    7 days ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Customer Experience Executive

    1 week ago

    กรุงเทพมหานคร, Thailand Flywheel Digital Full time

    **About Us** Flywheel SEA (formerly known as Intrepid Group) **Ascential Group** With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange. **About the Role** As a Customer Service...

  • Customer Service Executive

    1 week ago

    กรุงเทพมหานคร, Thailand EnLight Studios Full time

    **Urgently Required Customer Service Executive for a Photography Studio In Silom, Bangkok.** Are you a customer service enthusiast with a passion for making a positive impact? Join our team as a Customer Service Executive and embark on a journey of professional growth and rewarding experiences! **Why Choose Us?** **Career Growth**: Elevate your career...

  • Account Executive

    2 days ago

    วัฒนา, กรุงเทพมหานคร, Thailand Glow Digital Full time

    We are looking for an ambitious Account Executive to join our team. The Account Executive will play a supporting role in delivering multiple outbound marketing campaigns (new, cross-sells, upsells) in order to assist the business in reaching its ambitious growth targets. **What will you be doing?** - Proactively reach out to new customers to build a...

  • Customer Experience Management

    5 days ago

    กรุงเทพมหานคร, Thailand ธนาคารเกียรตินาคิน Full time

    วันที่: 25 มี.ค. 2566- ตำแหน่งที่ตั้ง: กรุงเทพมหานคร, ไทย- บริษัท: ธนาคารเกียรตินาคินภัทร จำกัด (มหาชน)**Job Summary**: Role Summary : Support to represent true Voice of Customers to KKP. Responsible for...

  • Customer Experience Representative

    2 days ago

    กรุงเทพมหานคร, Thailand Flywheel Digital Full time

    About Us Flywheel SEA (formerly known as Intrepid Group) Ascential Group With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange. **The Role**: Flywheel SEA seeks a customer experience...