See more Collapse

Senior System Solution Manager

2 months ago

กรงเทพมหานคร, Thailand International Rescue Committee Full time

**Requisition ID**: req41146

**Job Title**:Senior System Solution Manager (National Position)

**Sector**:Resettlement Support Center

**Employment Category**: Fixed Term

**Employment Type**: Full-Time

**Open to Expatriates**: No

**Location**: Bangkok, Thailand

**BACKGROUND**:
Founded in 1933, International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.

**Job Overview**: In coordination with the System Solution Coordinator (SSC), the Senior System Solution Manager serves as Thailand’s primary contact for receiving and sharing information or feedback between START users and the Refugee Processing Centre (RPC). This position oversees daily issue management in START including working closely with RPC in ensuring all START-related developments are shared with users regularly. As a START Training Lead for Thailand, this position is responsible for the development and implementation of START training for new joiners and the identification of START training needs for current users, as necessary, and will liaise with RPC for any START-related training. This position will support the SSC in the implementation of policy updates with all users.

**Major Responsibilities**:
**START**
- Advise RSC Asia management and leaders on all changes made to START and related policies and processes.
- Analyze, interpret, and disseminate complex START and related policies and processes to all members of the team.
- Implement and enforce issue management procedures as outlined in program governance by refining RSC Asia staff requests before submission to RPC.
- Analyze, in conjunction with other departments, RPC’s requests as needed.
- Assist RPC’s START Change Management and Communication (CMC), START Production Support (SPS), and Product Owner (PO) teams in backlog prioritization efforts by providing analysis and feedback on system enhancements.
- Responsible for START account creation and user role changes, with monthly review to ensure robust integrity measures and make necessary decisions about permissions.

**Training and Standardization**
- Act as the START Training lead, which includes developing and implementing training modules for new hires and current users as required.
- Evaluate and assess training needs of new joiners and current users as required and takes the lead in organizing and providing training regularly.
- Organize additional RSC-led training and simulations to reinforce training provided by the START team.
- Facilitate and coordinate User Acceptance Testing on an as-needed basis.
- Serve as the primary point of contact and liaise with RPC to review, verify, or validate the development of RPC-driven changes, new functionality, or new requirements with recommended revisions on an as-needed basis.
- Monitor and evaluate users’ usage in START to ensure compliance with the policies and provide solutions, if available.

**Policies**
- Support the SSC in facilitating policy updates from Github, SSC Exchange, and SPS-SSC calls.
- Other duties as assigned.

**Key Working Relationships**:
**Position reports to**: System Solution Coordinator

**Position directly supervises**: N/A

**Other Internal and/or external contacts**:
**Internal**: All RSC START users

**External**: RPC, and other USRAP partners as needed

**Qualifications**

**Job Requirements**:
**Education**
- University Degree in any relevant field

**Work Experience**:

- Minimum three years of work experience in Resettlement Support Centers and/or United States Refugee Admissions Program (USRAP), policies and START system.
- Minimum two years of experience in training including development, implementation, monitoring, and evaluation is preferred.
- Previous experience providing training in a multicultural setting.
- Previous supervisory experience is preferred.
- Demonstrated ability to analyze, interpret and disseminate complex information for a variety of learners.

**Demonstrated Skills and Competencies**
- In depth familiarity and knowledge of RPC and US Refugee Admissions Program programmatic responsibilities, processes, and policies and START database.
- Self-starter with the ability to work with a high degree of autonomy in planning, organizing, and carrying out the assigned responsibilities, including coordinating activities with staff at all levels.
- A positive thinker and collaborative problem solver.
- Excellent analysis, evaluation, and problem-solving skills
- Excellent written and oral communication skills including the ability to communicate effectively with colleagues and partners in a cross-cultural environment.
- Solid organizational and program implementation skills with the ability to handle multiple tasks, set priorities, e

We have other current jobs related to this field that you can find below

  • Senior Central Systems Manager

    2 months ago

    กรุงเทพมหานคร, Thailand MINOR Hotels Full time

    Our Senior Central Systems Manager is an experienced and passionate team leader. You will lead a team providing direct support and guidance to hotels across Asia, the Middle East and Africa. As a partner to internal customers, you will support solutions for our direct distribution. The Senior Central Systems Manager will focus on prompt resolutions,...

  • Senior Solution Architect

    3 weeks ago

    กรุงเทพมหานคร, Thailand DDX (Delta Dynamics) Full time

    **The Role** **(A1-201)** Delta Dynamics (DDX) is recruiting for a **Senior Solution Architect **to address the architectural principles, concepts, properties, and characteristics for one of our large scale IoT/Smart City projects in Bangkok. He/ She will be working closely with the PMO Director and Sensors and Edge Device Technical Consultant under the...

  • Senior Central Systems Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand Minor Hotels Full time

    **Company Description** Are you a driven and experienced CRS specialist with an eye firmly on the customer? Want to lead a small team as we venture into our next chapter of enterprise distribution? Interested in being part of a dynamic and growing company - a certified Great Place To Work? If you believe this describes you, please read on. Minor Hotels is...

  • Senior Central Systems Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand Minor Hotels Full time

    Company Description Are you a driven and experienced CRS specialist with an eye firmly on the customer? Want to lead a small team as we venture into our next chapter of enterprise distribution? Interested in being part of a dynamic and growing company - a certified Great Place To Work? If you believe this describes you, please read on. Minor Hotels is an...

  • Senior System Analyst

    3 weeks ago

    กรุงเทพมหานคร, Thailand Greenline Synergy Full time

    Job Detail Job Title - Senior System Analyst (Hospital Information Systems) Career Area - Application Development Location - Samitivej Srinakarin Hospital Responsibilities: - Work closely with related team to consolidate business and functional requirements and support requirement with recommendation as need. - Performs analysis and makes...

  • Senior Solution Architect

    2 weeks ago

    กรุงเทพมหานคร, Thailand G-Able Co., Ltd. Full time

    Act as connectivity design lead for all sales opportunities. Provide trusted technical advice and recommendations to customers and colleague. Influence, persuade and negotiate with senior stakeholders in member and customer organizations. Engage directly with account teams to support pre-sales solution activities. Develop excellent working relationships with...

  • Senior Business Analyst

    3 weeks ago

    กรุงเทพมหานคร, Thailand Syscon Justice System Full time

    **WHO WE ARE** **Syscon Justice Systems** is an **industry-leading provider** of prison and jail management software for corrections agencies across the world. Some of the largest, busiest, and most complex corrections agencies in the world rely on Syscon and our ever-improving product helps make the system safe, efficient, and improve processes for...

  • Senior Sales Manager, Insurance Solution Thailand

    4 weeks ago

    กรุงเทพมหานคร, Thailand ANKH Full time

    **SENIOR SALES MANAGER - INSURANCE SOFTWARE SOLUTION** **OUR CLIENT: TOP GLOBAL PRESTIGIOUS COMPANY OF COMPLEX BANKING, INSURANCE, AND FINANCIAL SERVICES SOLUTIONS** **EXCELLENT FINANCIAL COMPENSATION TO ATTRACT THE BEST** **Senior Sales Manager (Insurance Solution)** **Base Location: Bangkok, Thailand** **Senior Sales Manager - Insurance Solution,...

  • Senior of IT System Server

    3 weeks ago

    กรุงเทพมหานคร, Thailand Huneety Co., Ltd. Full time

    The Senior IT System Server is responsible for overseeing the design, implementation, and maintenance of the company's IT server infrastructure. This role reports directly to the IT Director and collaborates with other IT professionals to ensure the smooth operation of the server systems. The Senior IT System Server will also be involved in troubleshooting...

  • (Senior) Analyst and Digital Solutions Operation

    7 days ago

    กรุงเทพมหานคร, Thailand PTTEP Full time

    PTTEP Services Limited**Job Purpose**: **(Senior) Analyst and Digital Solutions Operation **plays two key pivotal roles as Senior Analyst and Lead Support role. As an analyst, this role is responsible in facilitating business requirements gathering across diverse domains, conducting root cause analysis to address pain points and improve processes,...

  • Senior Manager, Technical Project

    3 weeks ago

    บึงกุ่ม, กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

    **Professional Exp**: in Technical Project Manage. Previous experience using project management tool. **EXP**: briefing senior leadership (VP-level, above). **Key Responsibility**: Create and oversee product roadmap by conceptualizing, defining, and prioritizing features based on business opportunity and customer needs to meet goals. Partner closely with...

  • Senior System Analyst

    3 weeks ago

    กรุงเทพมหานคร, Thailand ISM Technology Recruitment Full time

    Perform system analysis and design, identify impact of technical and functional related of proposed implementation solution. - Manage project and monitor the progress to deliver scope within timeline / business need. - Oversee all pre-implementation including impact analysis, development, solution design, implementation (DEV, SIT, UAT), as well as post...

  • Project Manager

    3 weeks ago

    คลองสาน, กรุงเทพมหานคร, Thailand Wealth Management System Full time

    **Responsibilities**: - Manage a Project Board Members Team in developing, implementing, and delivering a solution to the customer with based on Term and Conditions of the contract agreement - Plan, schedule project timelines and milestones using appropriate tools, execute, and implement projects according to stipulated deadlines and within budget and...

  • Senior Information Systems Officer

    3 months ago

    กรุงเทพมหานคร, Thailand United Nations Full time

    The Office of Information and Communications Technology (OICT) is leading the digital transformation of the Organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions. The United Nations Office of Information and Communication Technology's Enterprise Solutions Service (OICT/ESS) develops and...

  • Senior Digital Solutions

    4 weeks ago

    กรุงเทพมหานคร, Thailand Dentsu Aegis Network Full time

    The purpose of this role is to provide background support for strategic activities and deliverables of the entire Integrated Strategy team - from research and data collection/souring to logístical and project/programme management support. Job Title: Senior Digital Solutions **Job Description**: Key responsibilities: Reports to the Integrated Strategy...

  • Senior BI Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand CGP Recruitment (Thailand) Co., Ltd Full time

    **Senior Business Intelligence Manager** CGP Recruitment Thailand work exclusively with an international manufacturing firm in Bangkok to recruit a Senior Business Intelligence Manager position. **About you** Advisory skills should be one of your key strengths as you will provide recommendations and consult with the internal business unit up to top...

  • Senior System Analyst

    3 weeks ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary This role will take part of development of core module of IoT Connectivity Management and IoT Device Management. **Job Description**: - Analyze business requirements and create...

  • Salesforce System Analyst

    3 weeks ago

    กรุงเทพมหานคร, Thailand M Intelligence Full time

    **Senior System Analyst** is responsible for delivering software solution implementation services to customers. This person will involve in the implementation project where we have to understand chosen software deeply and also overall architecture. To accomplish this, the person must have a strong desire to leverage their technical skills, including the...

  • Senior Information Systems Officer

    3 weeks ago

    กรุงเทพมหานคร, Thailand United Nations Full time

    This position is located in the Enterprise Solutions Service, Office of Information and Communications Technology (OICT/ESS), hosted by ESCAP in Bangkok,.The incumbent will report to the Chief of the Enterprise Solutions Service. **Responsibilities**: Under the direct supervision of the Enterprise Solutions Service Chief, the Senior Information Systems...

  • Division Manager Corporate Communication

    3 weeks ago

    กรุงเทพมหานคร, Thailand Division Manager Corporate Communication Full time

    Division Manager Corporate Communication**Posting Start Date**:16/05/2024**Job Function**:Corporate Responsibility & Communication**Company**:PTT Global Chemical Plc.**Work Location**:Bangkok**Roles & Responsibilities** - Team lead for internal and external communication to uphold the company’s reputation, and communicate the company’s global vision of...