Senior IT Infrastructure Manager

1 month ago

กรงเทพมหานคร, Thailand International Rescue Committee Full time

**Requisition ID**: req43600

**Job Title**:Senior IT Infrastructure Manager (National Position)

**Sector**:Information Technology

**Employment Category**: Fixed Term

**Employment Type**: Full-Time

**Open to Expatriates**: No

**Location**: Bangkok, Thailand

**Work Arrangement**:
**Background/Summary**:
Founded in 1933, the International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure, and wishing to advance on a path of development.

**Job Overview/Summary**:
The Senior IT Infrastructure Manager is responsible for managing and maintaining the IT infrastructure of Thailand RSC. In close collaboration with Country IT team & IRC IT Engineering teams, and in alignment with the donor, NIST and IRC IT and information security standards, its responsibilities would include systems administration, network administration, identity and access management, incident response and management, security compliance, backup and disaster recovery, risk management, and documentations & reporting. This position reports to the Technology and Information Security Coordinator.

**Major Responsibilities**:
**Network Administration. I**n close collaboration with IRC Network Engineering, manage the RSC's network infrastructure, including routers, switches, firewalls, and network protocols. The role includes configuring and monitoring network devices, implementing security measures such as access controls and intrusion detection systems, and ensuring network performance and availability.
**Identity and Access Management.** Manage user accounts, permissions, and access rights to various RSC IT resources. This includes implementing strong authentication mechanisms, enforcing password policies, and controlling access to sensitive data and systems.
**Incident Response and Management. **In close coordination with IRC Global Information Security, identify and respond to security incidents. This involves monitoring systems for signs of unauthorized access or malicious activities, investigating security breaches, and implementing measures to prevent similar incidents in the future.
**Security Compliance. **In close coordination with IRC Global Information Security, ensure that the RSC IT infrastructure aligns with NIST security standards and guidelines. This includes conducting regular security assessments, vulnerability scans, and penetration testing. The role will also assist in developing and implementing security policies, procedures, and controls to address compliance requirements.
**Backup and Disaster Recovery.** Responsible for implementing backup solutions to protect data and systems from loss or damage. This involves establishing backup schedules, verifying backup integrity, and periodically testing disaster recovery plans to ensure business continuity in the event of a system failure or disaster.
**Risk Management.** Assess and mitigate risks related to the IT infrastructure. This includes identifying potential vulnerabilities, evaluating the impact of security threats, and implementing appropriate safeguards to minimize risk exposure.
**Documentation and Reporting. **Maintain comprehensive documentation of the IT infrastructure, including configurations, procedures, and incident reports. This includes providing regular reports on the status of the infrastructure, security incidents, and compliance measures to RSC management and relevant stakeholders.
**IT Asset and Service Acquisition and Management.** Provide support in IT budgeting, initiating IT equipment acquisition and participating in bid analysis for acquiring RSC IT assets and services based on IRC and donor guidelines. Responsibilities also include maintaining hardware and software records and managing its assignments including timely handover of equipment required by roving staff for domestic and international emergency missions. The role also ensures close oversight of IT service contracts, equipment warranties and software maintenance agreements.
**I&C Guidelines **- ensure that RSC regional office, sub-offices and field offices have systems in place to ensure compliance with IT related requirements in the Integrity and Compliance Guidelines. Responsible for tracking data and consolidating data received from sub-offices into one RSC report.

**Key Working Relationships**:
**Position Reports to**: Technology and Information Security Coordinator

**Position directly supervises**: N/A

**Indirect reporting**: N/A

**Other Internal and/or external contacts**:

- Internal: _All RSC Thailand staff, RSC Asia IT Support teams, IRC Global IT System Network Engineering, Regional IT, and relevant global IT Teams
**External**:Refugee Processing Center, IT vendors in close coordination with Global Supply Chain team

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