Customer Service Analyst 2

3 days ago


กรงเทพมหานคร, Thailand Citibank, N.A. Thailand Full time

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.
Conduct necessary analyses to address client needs.
Communicate resolutions to clients.
Develop and maintain client portfolio through regular calls and face to face interaction, as needed.
Inform clients about problems (system failures, market issues) and provide regular resolution updates.

**Qualifications**:
0-2 years of relevant experience.
Experience in customer service preferred.
Computer proficiency.
Consistently demonstrate clear and concise written and verbal communication.
Proven investigative and analytical skills.
Demonstrated ability to present concepts and influence change.
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results.
Proven ability to work under limited supervision within a team environment.

**Education**:
Bachelor's degree/University degree or equivalent experience.

**Job Family Group**:
**Customer Service Job Family**:
**Institutional Customer Service Time Type**:
Full time Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting.

**Job skills required**: Compliance



  • กรุงเทพมหานคร, Thailand Oracle Full time

    Customer Service Analyst 1-Support-22000FS9 **Applicants are required to read, write, and speak the following languages***: English, Thai **Preferred Qualifications** **Join as a Customer Service Analyst - Oracle Food & Beverage** Oracle is the #1 global provider of business software. With a market-leading presence in over 175 countries, we connect the...


  • กรุงเทพมหานคร, Thailand Cendyn Full time

    **Job Purpose**: This position is crucial to high customer satisfaction among Cendyn clients. The Tier 2 Customer Support Analyst works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise. Our Support structure has a strong reliance on training and knowledge sharing. As a Tier 2 Customer Support...

  • Customer Services

    9 hours ago


    กรุงเทพมหานคร, Thailand Citi Full time

    The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...


  • กรุงเทพมหานคร, Thailand Unilode Full time

    **About Unilode** **Position Overview** The Customer Performance Analyst (CPA) will enable and support a meaningful Customer Performance Cadence by jointly working with the Customer Success Manager (CSM) and the Data Analysts to create a Monthly/Quarterly Performance Story Deck for carriers. In addition, the CPA will also work with Product Owners to...


  • กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • System Analyst

    7 months ago


    พญาไท, กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    Analyze business requirements and create functional specifications, from architecture down to database schema and software components/classes. Design and develop features/APIs/Solutions, as well as integration, flow for the platform. Discuss the design solution with related team such as Product Owner, Business Analyst, System Analyst, Vendor, Developer,...

  • System Analyst

    4 weeks ago


    พญาไท, กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    Analyze business requirements and create functional specifications, from architecture down to database schema and software components/classes. Design and develop features/APIs/Solutions, as well as integration, flow for the platform. Discuss the design solution with related team such as Product Owner, Business Analyst, System Analyst, Vendor, Developer,...


  • กรุงเทพมหานคร, Thailand DHL Full time

    Responsible for the execution of service excellence programs assigned by the Customer Service Development manager. Analyse ACD and report contact center performance reports and survey results (Mystery Shopper & Customer Satisfaction) for presentation to management. - Handle escalation process for issues requiring immediate management attention and action. -...


  • กรุงเทพมหานคร, Thailand Thaioil Energy Services Co., Ltd. Full time

    Assist customer credit evaluations and work closely with Commercial, and Customer Credit Analyst to assess: (a) credit worthiness of customers, (b) appropriate credit structure for sales transactions with customers in various sectors, and (c) appropriate pricing of credit risk. Help monitoring credit risk by periodically evaluating payment habits, financial...

  • System Analyst

    8 months ago


    กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    Analyze business requirements and create functional specifications, from architecture down to database schema and software components/classes. Design and develop features/APIs/Solutions, as well as integration, flow for the platform. Discuss the design solution with related team such as Product Owner, Business Analyst, System Analyst, Vendor, Developer,...

  • System Analyst

    4 months ago


    พญาไท, กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    Analyze business requirements and create functional specifications, from architecture down to database schema and software components/classes. Design and develop features/APIs/Solutions, as well as integration, flow for the platform. Discuss the design solution with related team such as Product Owner, Business Analyst, System Analyst, Vendor, Developer,...


  • กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Programmer Analyst

    24 hours ago


    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    To operate MD Provisioning Service and BSS Application (Network Interface) for ensuring its performance. To develop a configuration to the MD Provisioning according to and BSS Application (Network Interface) to the changing requirement of the interface. To Analyst of the root cause of the incidents, and propose process improvement. To monitor information...


  • กรุงเทพมหานคร, Thailand LSEG (London Stock Exchange Group) Full time

    Service Intelligence Analyst will be responsible for ensuring that not only sufficient capacity exists within Enterprise Data Platform infrastructures to meet Business Unit demands, but also service continues to operate within defined Service Level Agreement (SLA). You will demonstrate LSEG tooling e.g. Elasticsearch Logstash Kibana (ELK) stack, Grafana,...


  • กรุงเทพมหานคร, Thailand LSEG (London Stock Exchange Group) Full time

    Service Intelligence Analyst will be responsible for ensuring that not only sufficient capacity exists within Enterprise Data Platform infrastructures to meet Business Unit demands, but also service continues to operate within defined Service Level Agreement (SLA). You will demonstrate Refinitiv tooling e.g. Elasticsearch Logstash Kibana (ELK) stack,...

  • Senior Data Analyst

    6 months ago


    กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    Able work with data user for implementing and developing the data analyze to actionable insight. Gathering, understanding and analyzing detailed of business requirements by using appropriate tools and techniques. Creating, monitoring and reviewing the data dashboard report. Experience using business intelligence tools or data visualization tool...

  • System Analyst

    6 months ago


    พญาไท, กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    Analyze business requirements and create functional specifications, from architecture down to database schema and software components/classes. Design and develop features/APIs/Solutions, as well as integration, flow for the platform. Discuss the design solution with related team such as Product Owner, Business Analyst, System Analyst, Vendor, Developer,...

  • Business Analyst

    4 months ago


    กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    Conduct market research and analysis to identify emerging trends, competitive landscapes, and growth opportunities within target markets. Analyze industry data, customer insights, and market dynamics to assess market size, segmentation, and potential market penetration strategies. Evaluate potential business opportunities, partnerships, and investments...

  • Customer Service

    4 days ago


    วัฒนา, กรุงเทพมหานคร, Thailand บริษัท ยูสไมล์โฟโต้ จำกัด Full time

    **รายละเอียดงาน**: **รูปแบบงาน **:งานประจำ**: **จำนวนที่รับ **:1 ตำแหน่ง**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตวัฒนา)**: **เงินเดือน(บาท) **:18,000 -...


  • สวนหลวง, กรุงเทพมหานคร, Thailand Siam Makro Pcl. Full time

    3-4 years experiences in customer service. Able to analysis and come up with strategies. Positive Attitude,Good with people,self-motivated. He/she will responsible for monitoring existing customer portfolio, work with Key Account, store operation, and commercial to ensure sale/ profit target is achieved. He/she will responsible for customer baskets analysis...