Professional Services Project Manager
6 months ago
**Succeed from Anywhere**:
Our virtual headquarters keep us connected from anywhere you are. Work remotely while connecting with your team through digital and regional events.
**Flexibility & Life-Work Balance**:
Unlimited PTO & flexible work schedules to help balance life
Family First - Competitive benefits including paid parental leave for birth, adoption, and fostering; top-notch health plans with the ability to flex your schedule to care for your family.
**Community Support**:
Paid Volunteer Floating Holidays to participate in company sanctioned or independently chosen community events. We make it easy to keep your voice active in your community by offering employees the time they need to volunteer or participate in local elections.
**Wellness Matters**:
We offer competitive medical, dental, vision, and employee assistance plans along with company-wide fitness challenges.
**Competitive Compensation**:
Fair and thoughtful compensation, equity grants, and employer-matched 401(k) are paired with opportunities for career growth and development.
**Early Career Options**:
We offer a top-tier internship program with the ability to transition into associate-level positions post-graduation.
**PS Project Manager**
The PS Project Manager drives and leads service delivery programs at SuccessKPI. In this role, you will focus on executing day-to-day project management, including planning, tracking, risk mitigation, and communication. The person in this role ensures delivery of value to our customers by coordinating our cross-functional service delivery efforts. The PS Project Manager has a handle on current project status at both the strategic and detail levels and communicates clearly and consistently with stakeholders, delivering incremental value.
**Job Location**: Remote Work, Thailand, Philippines, or India - **_MUST BE FLUENT IN THAI & ENGLISH_**. **_Applications will only be considered that meet this requirement._**
**Why work for SuccessKPI**:
- Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work
- Opportunity to work for a fast-growth global company in the rapidly growing analytics space
- Opportunity for career development and growth opportunities as we grow and scale
- Opportunity to build industry relationships and work alongside seasoned industry experts
- Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI
**What You’ll Do**:
- Help customers determine and define success criteria and project scope to deliver customer value
- Develop and manage a detailed project schedule and working plan
- Facilitate and manage complex, cross-functional, cross-business projects to completion
- Provide project updates on a consistent cadence to various stakeholders including strategy, adjustments, and progress
- Track project timelines and costs to meet targets
- Utilize industry best practices, techniques, and standards throughout the entire project
- Measure project performance to identify areas for improvement
- Provide feedback for the continuous incremental improvement of our processes
**What You’ll Bring**:
- Minimum 1 year of PS Project Management experience
- Experience using Microsoft Project, Smartsheet, or other project management tools
- Experience with Jira and Salesforce are a big plus
- Practical experience in implementation engagements
- Experience with AI/ML SaaS products, business intelligence and analytics systems, large scale systems integrations, vendor, and consultant management
- Experience with data visualization, planning and managing information systems
- Strong familiarity with software project management methodologies and best practices, including agile methodologies
- Ability to manage project budgets and timelines
- Ability to identify risks and lead mitigation strategies
- Excellent analysis, problem-solving, team-, conflict-, and time-management skills
- Ability to manage medium-to-high risk, high-complexity projects independently
- General knowledge of the company’s products and services - _training will be provided for deeper knowledge_
- Adept with negotiation techniques to reach consensus agreements
- Consistently able to set clear expectations, manage team performance, and build high morale among team members
- Successfully maintain confidentiality and carry out assignments that are sensitive in nature
- Excellent communication skills - **must be fluent in both English & Thai language**:
- Must exhibit strong interpersonal skills
**About **SuccessKPI** Inc.**:
SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversati
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