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Customer Service Representative

4 months ago

กรงเทพมหานคร, Thailand April Asia Pacific Full time

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.

We are part of the APRIL Group, a global insurance specialist with 2,300 staff in 16 countries.

To sustain the growth of the company as well as the expansion of our services we are currently looking for a **_Customer Service Representative - Mandarin/Cantonese Speaker_**

Your responsibilities will be to provide support to incoming requests of our clients whether individuals or companies.

**Your main responsibilities will be to**:

- Act as the primary contact for individual members, intermediaries and corporate clients.
- Provide customers within April International service level agreement with excellent service.
- Answer inbound calls keeping a professional approach to any type of call and situation.
- Build and maintain strong customer relations with intermediary brokers and, agents.
- Ensure customer feedback is routed and work as a team to address areas of improvement enhancing the customer experience.
- Manage complaints and record keeping and escalation procedure.
- Contact healthcare providers and customers regarding incomplete files.

**The successful applicant will have**:

- 3+ years of customer service experience, preferably in Healthcare Insurance.
- A passion and talent for client service and the desire to solve issues.
- The ability and proactivity to adopt First Call Resolution, addressing the customer's need the first time they call.
- Excellent interpersonal and communication skills, passionate about customer service.
- Excellent proficiency in English and Mandarin/Cantonese. (HSK level 5-6)
- A great sense of accuracy and work ethic.
- Able to work independently with structure and methodology.

**What we offer**:

- Opportunities for growth and progression.
- You will be coached and trained by a professional expert.
- You will be working for six countries in the region.
- You will join a young, fun, and, diverse team of professionals.
- A comprehensive set of benefits including health insurance and a competitive reward scheme.