Customer Service Representative

1 week ago


กรงเทพมหานคร, Thailand April Asia Pacific Full time

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.

We are part of the APRIL Group, a global insurance specialist with 2,300 staff in 16 countries.

To sustain the growth of the company as well as the expansion of our services we are currently looking for a **_Customer Service Representative - Mandarin/Cantonese Speaker_**

Your responsibilities will be to provide support to incoming requests of our clients whether individuals or companies.

**Your main responsibilities will be to**:

- Act as the primary contact for individual members, intermediaries and corporate clients.
- Provide customers within April International service level agreement with excellent service.
- Answer inbound calls keeping a professional approach to any type of call and situation.
- Build and maintain strong customer relations with intermediary brokers and, agents.
- Ensure customer feedback is routed and work as a team to address areas of improvement enhancing the customer experience.
- Manage complaints and record keeping and escalation procedure.
- Contact healthcare providers and customers regarding incomplete files.

**The successful applicant will have**:

- 3+ years of customer service experience, preferably in Healthcare Insurance.
- A passion and talent for client service and the desire to solve issues.
- The ability and proactivity to adopt First Call Resolution, addressing the customer's need the first time they call.
- Excellent interpersonal and communication skills, passionate about customer service.
- Excellent proficiency in English and Mandarin/Cantonese. (HSK level 5-6)
- A great sense of accuracy and work ethic.
- Able to work independently with structure and methodology.

**What we offer**:

- Opportunities for growth and progression.
- You will be coached and trained by a professional expert.
- You will be working for six countries in the region.
- You will join a young, fun, and, diverse team of professionals.
- A comprehensive set of benefits including health insurance and a competitive reward scheme.



  • คลองเตย, กรุงเทพมหานคร, Thailand PRTR Full time

    PRTR is working with a company in the Pharmaceutical industry. They are now looking for a Customer Service Representative to join them. - Independently resolving standard or impact customer satisfaction-related issues. - Providing excellent customer service for customers and Marketing & Sales team. - Performing good order to cash support such as order...


  • กรุงเทพมหานคร, Thailand Ametek Full time

    **Job Title**:Customer Service Representative**: - Location: Bangkok, TH, 10260- Business Unit: Fluid Analysis Business- Posting Date: Oct 2, 2024- Job Description: - AMETEK Inc. is a world leader in electronic gauges and electromechanical devices. The AMETEK Group employs more than 17,000 people at nearly 150 locations and has a global network of sales,...


  • กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • กรุงเทพมหานคร, Thailand บริษัท เรเปอทัวเร่ คูลีแนร์ (ไทยแลนด์) จำกัด Full time

    Customer Service Representative **จังหวัด** กรุงเทพมหานคร (เขตพระโขนง) **อัตราค่าจ้าง** - **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** **รายละเอียดงาน** Repertoire Culinaire is seeking a dedicated and...


  • กรุงเทพมหานคร, Thailand Binance Full time

    Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...


  • กรุงเทพมหานคร, Thailand AMETEK, Inc. Full time

    **Location**:Bangkok, TH, 10260**Business Unit**:Fluid Analysis Business**Posting Date**:Oct 2, 2024- AMETEK Inc. is a world leader in electronic gauges and electromechanical devices. The AMETEK Group employs more than 17,000 people at nearly 150 locations and has a global network of sales, service and support locations in the United States and 30 other...


  • กรุงเทพมหานคร, Thailand ZIM Full time

    **We are looking for a Customer Service Representative - Reefer that will handle the following**: **Main Purpose of the Role** To perform End-to-End customer service activities to our high-yielding Reefer customers and provide maximum customer satisfaction so as to ensure future support from the customers. **Major areas of responsibility** **Booking...


  • กรุงเทพมหานคร, Thailand AIG Full time

    Job Description This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and...


  • กรุงเทพมหานคร, Thailand AIG Full time

    This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued...


  • กรุงเทพมหานคร, Thailand Kyndryl Full time

    527481BR **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...


  • กรุงเทพมหานคร, Thailand Kyndryl Full time

    527489BR **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...


  • กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • กรุงเทพมหานคร, Thailand Dormer Pramet Full time

    The Role Dormer Pramet is a global manufacturer and supplier of tools to the metal cutting industry, with offices in 20 countries worldwide. During our long history we have built a reputation for providing consistently high-quality products and customer-driven services. Reports to Customer Service Manager (Southeast Asia) Key Performance Areas- Provide...


  • กรุงเทพมหานคร, Thailand Dormer Pramet Full time

    Key Performance Areas - Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints. - Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders. - Quote all established standard or contract pricing...


  • กรุงเทพมหานคร, Thailand Sandvik Full time

    Date limite: 10 juin Pays: Thaïlande, Japon Localisation: Bangkok, Tokyo, Tokyo ID de poste: R0054916 Catégorie d'emploi: Vente et Service Produit **POSTULER À CET EMPLOI** Key Performance Areas - Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints. -...

  • Customer Service

    2 weeks ago


    กรุงเทพมหานคร, Thailand Smile Clean - Cleaning Service Full time

    บริษัทเรากำลังมองหา Customer Service (ฝ่ายบริการลูกค้า) เขตกรุงเทพ คุณสมบัติในการสมัคร ฝ่ายบริการลูกค้า Customer...


  • กรุงเทพมหานคร, Thailand EXANTE Full time

    **About EXANTE** EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology. Our proprietary trading platform enables direct market access to 1 million financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency...

  • Customer Service

    1 week ago


    กรุงเทพมหานคร, Thailand Theodore International (Thailand) Co.,Ltd. Full time

    Handling incoming calls to answer questions, refer callers to other departments, or transfer them to specialists. - Providing troubleshooting assistance for customer orders, account statuses and relevant problems - Negotiate prices and variations in prices and specification - Build meaningful relationships within the company and outside - Providing data and...


  • กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • กรุงเทพมหานคร, Thailand Clariness Full time

    (Freelance/Project-based) We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you! **Your responsibilities**: - Representing our company by...