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Senior Service Manager

1 month ago

กรงเทพมหานคร, Thailand Allianz Technology Full time

Service Design is a critical discipline in the capturing and documentation of IT services to business. Service Design focuses on capturing key elements of a digital service to ensure that costs associated with the development and implementation of the service are captured and can be used throughout the lifecycle of the service from initial scoping through to decommissioning.

**You will**
- Establishes relationships with nominated Service Managers, and builds a schedule with each SM to both capture and maintain pertinent information relating to services under their remit.
- Works with Service Managers to capture and collate key information across the SPM framework:

- Capture elements of High Level Design (Service Outline, Uniqueness, Service Owner name etc.)
- Capture elements of Fine Level Design (Management and Design elements such as architecture, procurement, licensing, compliance management etc.)
- Manages SD element change management
- Assists SM with developing and maintaining their annual plans, including inclusion of new/modified outcomes.
- Works with Service Managers to build service objects within SIM Service Now.
- Prepares each Service for submission to the global SPM board, for subsequent approval.

**Your skills**
- Graduate in Computer Science/IT/ Business or related field
- ITIL V3 and above Intermediate Certificate
- 2+ years’ experience in leading the transition of IT services within an enterprise environment
- Significant experience working within a live IT Service environment
- Knowledge of ITIL process design & implementation
- Knowledge of the implementation and support of Incident/Problem Management processes
- Knowledge of service governance processes and the ability to understand risk to services
- Solid understanding of industry direction and best practices
- Previous leadership experience is highly advantageous
- Demonstrable knowledge of ITIL principles and frameworks, ideally with practical experience in the capturing of key critical information relating to multiple dimensions of a digital service offering
- Demonstrable experience with Service Now tools, including the ability to query and sub-divide systems
- Ability to understand at a reasonably high level, key technology concepts such as;
- Client-Server architectures
- Stack development concepts (hardware, OS, platform/data)
- Ability to work with stakeholders from across the business and technology teams, to direct the capturing of key critical information.
- Excellent communication skills, interpersonal, oral, and written in English

**Your benefits**:

- We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
- We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
- From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
- Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

**About Allianz Technology**

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 10,000 employees located in 55 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

**D&I statement**

Join us. Let´s care for tomorrow.

You. IT

**Job Level**:
Professional

**Location**:

- Bangkok, Bangkok, TH, 10310**Available until**:
31/03/2023

**Area of Expertise**:
IT & Tech Engineering

**Unit**:
Allianz Technology

**Employing Entity**:
Allianz Technology (Thailand) Co., Ltd.

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
20347

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