Client Delivery Manager
2 weeks ago
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
**Want to be a part of our team?**
Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution.
Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship.
Works to grow the client relationship by identifying new business opportunities.
Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business.
**Working at NTT**
The MS Client Delivery Specialist takes responsibility for the overall management of a client contract. They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts. They are responsible for ensuring client satisfaction, service delivery, and contract profitability for their assigned client contracts. These clients require service delivery for more than one NTT Business Unit and are often complex by nature and are typical across multiple sites or for multiple NTT service offerings.
**Key Roles and Responsibilities**:
- Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts
- Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establish evaluation criteria, evaluate alternative options and assist with the decision to select the most appropriate vendor/supplier
- Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance
- Develop and manage an annual operating budget and work with the Commercial Team, ensure that monthly and pass-through billing happens
- Consult the Legal Representatives within NTT and ensure that all contract escalations are addressed with contract governance
- Review all proposals delivered to the client and ensure that growth objectives within the account are in line with NTT’s overall growth objectives and serve the best interest of the client
- Contribute to pre-sales processes by providing information, determining the effort required to deliver, and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client
- Collaborate and engage with a variety of stakeholders, including the Business Review Board members, the monthly Account Forum with the respective Business Units and the Steering Committee to ensure the delivery of services against the agreed Service Level Agreements
- Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements
- Negotiates and resolves contractual issues, including failure to meet contractual obligations
- Partner with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized
**Knowledge, Skills, and Attributes**:
- Ability to establish strong relationships with internal stakeholders and external clients
- Excellent relationship-building skills
- Strong ability in managing coordinated delivery of service
- Excellent written and verbal communication skills
- Strong collaboration skills
- Ability to work well in a pressurized environment
- Excellent client centricity
- Excellent business acumen and commercial skills
- Highly analytical with proven negotiation skills
- Passionate, strong initiative, self-driven with a commitment to succeed
**Academic Qualifications and Certifications**:
- Demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience
- ITIL certification
**Required Experience**:
- Demonstrated client engagement experience at a very senior level
- Demonstrated experience in a Managed Services and/or Support Services environment
**What will make you a good fit for the role?**
**A career at NTT means**:
- Being part of a **global pioneer -** where you gain exposure to our Fortu
-
Manager, IT Service Delivery
5 days ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity We are looking for a highly-driven and motivated individual to take the role of the **Manager, IT Service Delivery** based in our Bangkok office, Thailand. **Responsibilities**: - Owns the foodpanda employee IT experience in-country, ensuring SLAs and CSAT targets are consistently met. - Coordinating training and orientation for new...
-
Client Delivery Manager
2 weeks ago
กรุงเทพมหานคร, Thailand NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Client Consulting Delivery Senior Manager, Visa
2 weeks ago
กรุงเทพมหานคร, Thailand Visa Full timeCompany Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...
-
Manager, Legal Counsel
7 days ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity - Provide legal advice/opinion in various legal matters, including corporate law, foreign business law, consumer protection law and e-commerce related regulations, and cooperate with other departments under Delivery Hero entities in Thailand to complete any related tasks. - Handle corporate secretary matters and corporate registrations...
-
Manager, Talent Acquisition
5 days ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity The role of a Specialist/ Manager, Talent Acquisition is someone who can find the diamonds in the rough out there in the industry to fit our organization needs. To be successful in this role, you should be someone who loves challenges and who loves to get noticed for closing tough roles in tough requirements (basically launch...
-
Senior Manager, Marketplace Commercial
5 days ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity - You will be empowered to take full responsibility of the daily commercial operations of our Marketplace/Shops Business Unit in Thailand - Have full ownership and accountability of the P&L of the Shops business and lead the process of BE review and budget proposal if needed. - Take the lead and working with team and vendors in...
-
Client Manager
4 days ago
กรุงเทพมหานคร, Thailand NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Client Manager
2 weeks ago
กรุงเทพมหานคร, Thailand BSI Full timeGreat that you're thinking about a career with BSI! To conduct various types of audits to work closely with BSI clients to help them improve their performance by assessing their systems and processes against BSI standards. Purpose of position - Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment...
-
Senior Associate Service Delivery Manager
2 weeks ago
กรุงเทพมหานคร, Thailand NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Campaign Delivery, Manager
2 weeks ago
กรุงเทพมหานคร, Thailand GroupM Nexus Full timeThe GroupM Services team adopt a collaborative and customer-centric approach in delivering high value and innovative solutions for our Agencies and Agencies’ clients, including the activation and execution of dynamic media campaigns. The Campaign Delivery team creates an effective link between the client facing Agency teams and the GroupM Services teams....
-
Service Delivery Coordinator
4 days ago
กรุงเทพมหานคร, Thailand NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Client Project Manager
5 days ago
กรุงเทพมหานคร, Thailand NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Associate, Incubation
2 weeks ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity **Key Responsibilities**: New Vendor Performance Optimization: - Ensure that new vendors achieve restaurant performance metrics. - Monitor and analyze new vendor performance data to identify areas for improvement. - Develop and implement strategies to enhance new vendor performance and order receipt. - Ensure that new vendors receive...
-
Service Delivery Administrator
1 day ago
กรุงเทพมหานคร, Thailand NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Delivery Control Assistant Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full timeJob ID 49528 Business Manufacturing(Others) Job Detail 【Product】 Electrical manufacturing service for home appliance, client target is at global level. ・Processing the order according to the client order deadline ・Purchasing electrical components to assemble circuit board according to the order ・Communicating with the supplier and comparing other...
-
Client Manager
6 days ago
กรุงเทพมหานคร, Thailand NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Client Manager
4 days ago
กรุงเทพมหานคร, Thailand NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...
-
Head of IT
1 week ago
ปทุมวัน, กรุงเทพมหานคร, Thailand PRTR Full timePRTR’s IT Team is looking for an experienced Head of IT - Service Delivery to join one of our international clients based in Bangkok. You’ll be expected to manage existing business relationships through high-level service delivery, successfully oversee several IT projects simultaneously, and provide strategic and consultative advice to support client...
-
Team Lead
5 days ago
กรุงเทพมหานคร, Thailand Delivery Hero Full timeAbout the opportunity In this role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. If you are prepared to step into a leadership position and champion excellence in service delivery, this role is tailor-made for you! The...
-
Head of Project Delivery
2 weeks ago
กรุงเทพมหานคร, Thailand PRTR Full timeOur client is currently seeking a talented Head of Product & Project Delivery to join our global insurance client. **Key Responsibilities** - Leading the development of our company's capabilities across Singapore, Hong Kong, Thailand, and Vietnam by driving transformative IT products and projects. - Ensuring timely and high-quality project delivery, meeting...
