Commercial Representative
2 weeks ago
**_Major Responsibilities_**
2. Implement sales contract comply with sales processes of phenol business Products i.e. demand forecasting (daily, monthly and quarterly basis), order placement, delivery plan, etc. liaise with customers / traders/ distributors to ensure smooth sales operations complying with customers / traders / distributor’s requirements.
3. Coordinate with Production Planning and Logistics teams to ensure product availability, readiness of sales document and delivery capability meeting with customers / traders / distributor’s requirements.
4. Support division manager to create marketing network between business unit and related industries they serve by participating in trade events / technical seminar and joint visit customers to understand the market.
5. Conduct market study / survey to seeking for new market opportunity /trends.
6. Maintain marketing database and prepare report to support marketing and sales strategies preparation and execution
8. Monitor product price and cost movement, report and alert to relatedparties in business unit for appropriate adjustment plan, and adjust andprovide appropriate market development plan that responses to such product price and cost movement.
9. Update and maintain customer data i.e. account information, demand forecast, etc. in CRM and SCM system to enhance the efficiency and effectiveness of sales and trading activities.
10. Be and important touch point to get voice of customers (feedback, enquiry, or complaint from customers / traders / distributors) and liaisewith related team to analyse, solve and response to such voice of customers.
11. Conduct customer satisfaction survey to get feedback of products andservices quality provided to customers / traders / distributors) and analyse such feedback to address needs and values so as to meet expectionand improve satisfaction.
12. Develop and retain good relationship with customers / traders / distributors. Provide assistance when they encounter problems related to theservices and products in order to solve the problems in a timely and effective manner.
13. Prepare call reports, sales report and other related documentationsin order to keep track of the sales transaction and performance and understand the changing of market situation.
14. Collaborate with sales team among other business units to provide service to common customers.
15. Adhere to all company policies, regulations, orders, ISO, manuals, procedures, and business code of conducts and ensure that they are fullyimplemented within job function.
**Work Experience**
0-3 years Marketing, commercial, sales or trading experiences of petroleum products or petrochemical products or related business
**Education**
Bachelor and/or Master’s Degree
Chemical Engineering / Science / Business Administration or other related fields
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