Senior Team Lead: Credit and Collections

6 months ago


กรงเทพมหานคร, Thailand NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The primary objective of the Senior Team Lead, Credit and Collections is to contribute to development and ensure the implementation of policies, processes and procedures related to Credit and Collections. This role can operate at a Regional or Divisional level within NTT and is responsible for overseeing directing and managing the activities of the Credit and Collections team.

**Working at NTT**

**Key Roles and Responsibilities**:

- Manages the Credit and Collections team, providing guidance, training, and performance feedback to ensure high-quality work and adherence to established processes
- Oversees the assessment of client creditworthiness, analysing financial data, credit reports, and other relevant information
- Assists in setting appropriate credit limits for clients based on risk assessment and established credit policies
- Monitors collections activities, including tracking accounts receivable and proactively contacting clients for outstanding payments
- Ensures positive and professional communication with clients to address billing inquiries, resolve disputes, and negotiate payment arrangements
- Collaborates with the credit team and other stakeholders to identify and mitigate potential credit risks
- Prepares and presents regular collections performance reports and key performance indicators (KPIs) to Management / Stakeholders
- Identifies opportunities for process improvements in credit evaluation and collections procedures to enhance efficiency and effectiveness
- Collaborates with relevant teams such as Sales and Finance to address credit and collections-related issues and improve overall business processes
- Ensures accurate and up-to-date credit and collections records and documentation are maintained for auditing purposes
- Builds and maintains positive relationships with clients to facilitate collections efforts and foster client loyalty
- Ensures compliance with credit reporting requirements, financial regulations, and industry standards

**Knowledge, Skills and Attributes**:

- Solid relevant understanding of credit analysis, collections processes, and risk assessment methodologies within the context of IT services and products
- Familiarity with credit reporting agencies and credit scoring models used in the IT industry.
- Proficiency in financial analysis tools, collections software, and Microsoft Office Suite (especially Excel)
- Excellent communication, and negotiation skills with the ability to motivate and guide the team effectively
- Excellent attention to detail and ability to manage multiple priorities effectively
- Knowledge of relevant industry regulations and compliance requirements
- Ability to manage people

**Academic Qualifications and Certifications**:

- Bachelor's degree or equivalent in Finance, Financial Accounting or Business Administration or related

**Required Experience**:

- Solid experience in a Credit and Collections role, preferably within an information technology organisation
- Solid demonstrated experience leading and managing a Credit and Collections team
- Solid experience in a Credit and Collections management role
- Solid experience working with large corporate clients

**Skills Summary**

Business Acumen, Collections Management, Collections Strategies, Credit Management, Financial Acumen, Negotiation, People Management, Process Improvements

**Workplace type**:
On-site Working

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where



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