Senior Accountant

6 months ago

กรงเทพมหานคร, Thailand Marsh Full time

**Job Profile Description**

A collection job involves managing the collection of outstanding payments from customers or clients who have overdue accounts. The primary responsibility of a collections professional is to ensure timely and effective collection of outstanding debts. Here is a general job description for a collection role:

- ** Payment Negotiation**: Work with customers to establish payment plans or negotiate settlements to resolve outstanding debts. Assess customers' financial situations, propose suitable payment options, and document agreed-upon payment arrangements.
- ** Account Reconciliation**: Review customer accounts to identify discrepancies, errors, or disputes related to outstanding balances. Investigate and resolve any billing or payment discrepancies in collaboration with internal teams, such as billing or customer service.
- ** Customer Communication**: Maintain regular communication with customers regarding their overdue accounts. Provide excellent customer service by addressing their concerns, answering inquiries, and providing necessary documentation or information related to outstanding debts.
- ** Collection Documentation**: Maintain accurate and up-to-date records of collection activities, including communication logs, payment agreements, and any relevant documentation. Ensure that all collection records are organized and easily accessible for reference and audit purposes.
- ** Reporting and Analysis**: Generate regular reports on collection activities, such as collection rates, aging of accounts receivable, or delinquency trends. Analyze collection data to identify patterns, potential issues, or areas for improvement in the collection process.
- ** Compliance**: Ensure compliance with relevant laws, regulations, and company policies related to debt collection practices. Stay updated on changes in collection regulations and implement necessary adjustments to collection processes as required.
- ** Escalation and Legal Action**: Assess the need for escalation or legal action in cases where customers fail to respond or make satisfactory payment arrangements. Collaborate with legal teams or external collection agencies to initiate legal proceedings or debt recovery actions when necessary.
- ** Relationship Management**: Build and maintain positive relationships with customers to facilitate effective debt collection. Use effective communication and negotiation skills to handle difficult or sensitive situations while maintaining professionalism and empathy.
- ** Continuous Learning**: Stay updated on industry trends, best practices, and legal requirements related to debt collection. Seek opportunities for professional development to enhance skills and knowledge in the collection field.
- May assist in the development and implementation of internal accounting policies, transitions to and from teams both onshore and offshore, procedures and process improvements for general accounting functions.
- Verifies work of and provides guidance to less experienced levels of accountants.
- Perform other duties as assigned.

This job description may vary depending on the specific requirements and responsibilities of the organization. Additionally, the level of seniority and experience required for a collection role may vary.

**Qualifications**:

- Bachelor's degree in Accounting, Business Administration or related fields.
- At least 5 years of work experience in Credit Control (AR management)
- Good knowledge and skill in Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
- Good knowledge of Life, Health, and PA insurance coverage and business operations.
- Excellent communication skills, both written and verbal, and presentation skills.
- Proficiency in English, both writing and speaking.
- Having a growth mindset, creativity & initiative, critical thinking, and decision-making skills.
- High responsibility and ability to work under pressure.
- Good time management with job prioritization.
- Strong sense of urgency with an excellent service mind.
- Experience in the Broking industry is a plus.

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