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Head of People Operations, Thailand

6 months ago

กรงเทพมหานคร, Thailand Grab Full time

**Job Description**:
**Get to know our Team**:
The People Operations (Pops) team strives to revolutionize human resources the same way that Grab has revolutionized transportation. We serve to find, grow and keep the remarkable assemblage of talent who are our Grabbers.

**Get to know the Role**:
You'll be a champion of Grab's culture and values, partnering with our business leaders to help them build their organizations and make sure intellectual rigour is applied on all people decisions.

Whether coaching our leaders on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop our Grabbers, you are exceptionally focused on putting them first, and being as clear and transparent as possible to help Grabbers understand how people decisions get made.

This role covers full spectrum of HR and manages the day-to-day People Operations (Pops) function in Thailand. Primary scope includes onboarding, employee relations, compensation & benefit, retention, performance management, learning & development. Though not directly responsible for talent acquisition, you are expected to collaborate with talent acquisition team to ensure the best talent is identified and retained to meet the business requirements. This role is a member of the Thailand leadership team.

**The day-to-day activities**:
**People Strategy development and deployment**
- Expected to work with regional People Operations team to develop and deploy the broader People strategy
- Responsible for guiding and implementing strategic and tactical people initiatives aligned to business’s objectives - including and not limited to integrating Workday implementation with existing people operations, implementing Payroll outsourcing, and other people systems/projects

**Deliver effective People Operations services**
- Actively provide advance level support and internal consulting to country management team
- Build relationships with managers at all levels and ensure responsive People services are provided
- Deliver efficient and effective on boarding experience for new hires
- Manage the payroll and benefits administration to ensure accurate payroll and timely payment
- Manage salary review and bonus review and payout cycles with the Regional Rewards team

**Policies, Procedures and legislation**
- Maintain the employee handbook through regular reviews and update where necessary, especially where there are legislation changes
- Update and prepare Region People Operations and Country management team on key people related legislation changes
- Regular review to simplify processes and communicate changes in a timely and transparent manner to stakeholders

**Performance Management**
- Manage and collaborate with Business Partners and Regional Organizational Development team in bi-annual Performance Management cycles
- Drive and provide guidance, advice and training to managers on managing performance issues at all levels

**Talent Management and Retention**
- Deploy onboarding & assimilation programs and obtain necessary work visas for diverse workforce
- Develop and deploy employee engagement and culture building initiatives, and implement retention strategies - Identify learning needs and assist managers with the selection and contracting of relevant external training programs

**Employee Relations**
- Manage disputes and grievances effectively
- Management of exits, including conducting of exit interviews to reduce regret attrition

**People Manager**
- Coach, mentor and manage a small team of dedicated HR professionals
- Drive and manage people related projects as required

**The must-haves**:

- Minimum Bachelor Degree
- At least 10 years of comprehensive and proven HR experience in fast paced, collaborative working environment
- Solid knowledge of employment law in Thailand
- Strong interpersonal skills and ability to communicate and team effectively at all levels
- Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions
- Results oriented and ‘hands on’
- Highly organized, able to work independently and lead a team
- Able to thrive in a VUCA (Volatile, Uncertain, Complex and Ambiguous) environment
- Able to manage own resilience and innovate to manage ambiguity and change
- Self motivated, self confident, stress resistant
- Able to work under pressure
- Good English communication skills