Activities Officer

7 months ago


กรงเทพมหานคร, Thailand Marriott Vacations Worldwide Full time

Achieve Club Residence goal of overall guest satisfaction and activities department.
Develop, design, manage, monitor, and promote activities.
Oversee operations of recreation activities, this includes all administration duties.
Interact with guests to obtain feedback on product quality and service levels, ensure all issue pertaining to guest satisfaction are met and that all follow up is completed on a timely basis.
Handling guest complaints in person and anticipate guest needs.
Organize and promote special event activities.
Communicate clearly and regularly with superior and associates to keep all areas updated on relevant departmental issues.
Maintain a system of regular training as required by Marriott Vacation Club HR criteria.
To have a complete knowledge of the Club Residence’s Product, including room types, Number of apartments, and facilities, Member Service and Club Resorts.
To develop a close and harmonious working relationship with all Club Residence’s departments.
Working closely with Lounge Service Supervisor for the smooth running of Service Operation.
Anticipating Member needs and handle all requests in a professional manner.
Taking as a commitment with the company that all associates will keep a personal data of our Club Residence Members as a confidential.
Always showing an active & enthusiastic appearance to our members once requires and always providing some options for any kind of recommendation.
Build up and maintaining a good relationship with other co-owners of the building.
Report all the incidents to Lounge Service Supervisor, Front Office Manager or General Manager in a sufficient communication way and also making a necessary action.
Well understand of Club Residence policies and procedures including with House Rules.
Report health/safety and security hazards to Lounge Service Supervisor or Front Office Manager.
Complete special projects and /or other activities assigned by Front Office Manager.
The personal mobile phone is allowed for work only.
Support Front Office Team by doing any others extra tasks which is related to the position that might be assigned by Lounge Service Supervisor or Front Office Manager as following.
Well Understand of Pre-Arrival set up process prior to guests arrival ie.
Sending welcome letter
Making a courtesy call
Preparing a welcome pack set up
Preparing a refreshment beverage and cold towels
Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honoured.
Providing a Club Residence’s facilities information to Members upon arrival, explaining the value of apartment key and the elevator key systems.
Complete all Check-ins and check outs in an efficient with a timely manner.
Offer information and services where appropriate and thanks to customers and invite our customers to return visit.
Plus any others extra tasks which is related to the position that might be assigned by the Management.



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