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Ais Customer Team Head

2 months ago

กรงเทพมหานคร, Thailand NOKIA Full time

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you’ll be part of**

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

The CT Head is focused on working extensively across the AIS business to ensure the company can develop and grow business opportunities. This role has direct responsibility for the AIS Account Managers.

The role is responsible to develop and implement sales and marketing plans to achieve/exceed Orders, Sales, and Margin and forecast accuracy targets on the account, working closely with Marketing and CBT Head to plan strategic sales activities.

This role requires a Senior Sales Professional with experience on a wide range of the Nokia portfolio of offerings, working openly and proactively with the Nokia BGs to drive improvements, innovation and new technology to the account.

The role is Ultimately responsible for generating orders and revenue and collecting cash for AIS Account.

Acts as an operational business manager, relationship manager, salesperson, and business developer in his/her defined business area.

**What you will learn and contribute to**

As part of our team, you will:

- Manage the E2E business for the AIS account
- Develop/ execute strategies addressing all stakeholders within multiple technical areas
- Influence buying decision
- Align and co-ordinate among multiple local sales teams in a market during a critical deal process
- Achieve all business and related targets and objectives.
- Drive a business growth strategy
- Implement effective disciplines and processes for strategic account management, planning and review and pipeline management and effective forecasting.
- Lead the development of bids and the associated tactics and strategies.
- Build and cultivate high-level relationships with customers as appropriate.
- Own and lead all commercial matters, and well as resolve key issues and escalations.
- Build extended team and motivate them to achieve beyond expectations and engender an environment of mutual respect and teamwork.
- Communicate effectively and frequently at all levels of the organization.

**Your skills and experience**

You have:

- Excellent knowledge about the business and its dynamics of the Thailand communications industry, incl. competitor trends.
- Strong relationship with AIS to drive the business opportunities across all BGs products and solutions
- Very good established network and relationships to influencer and decider of customers in the targeted market segments
- Preferably successful account management in the Telecommunication, IT or services industry.
- Confident and charismatic interpersonal skills - good negotiator - Ability to convince and influence others
- Team spirit and enthusiasm, self-starter, and an autonomous player
- Strive for high standards in customer satisfaction, quality, and responsiveness towards customers
- High degree of flexibility and initiative, with good time management and organizational skills
- Contributes to the development of business with innovative solutions and ideas to drive incremental revenue
- Strong business acumen in planning and organizing, information integration, decision-making and ability to achieve results while focusing on the customer requirements and business success
- Excellent written, communication and presentation skills with fluency in Thai and English.

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gende

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