Customer Service Agent

3 weeks ago


กรงเทพมหานคร, Thailand ManpowerGroup Full time

**Responsibilities**:

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.

**Requirements**:

- At least Senior Vocational/ Diploma
- Welcome for Fresher and experienced is a plus.
- Able to Speak, Write, Read (Entry Level).
- Excellent in Communication and willing to work in Customer Service’s field.

**Salary**: ฿10,000.00 - ฿15,000.00 per month

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High Vocational Certificate (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Thai (preferred)


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