Operations Associate
3 days ago
Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you’ll do
Customer call handling, Case creation and Work Order(WO) scheduling in Service Max, FE (Field Engineer) scheduling & dispatching of Work Orders.
Debrief and hard allocate WO, Dispatch and manage FE’s, Dealer data management
SVMX data integrity & management
Customer voice capturing and Business Intelligence report
Relentless focus on KPI, NPS and overall cycle time reduction for service/back-office processes proactively.
Own the service parts fulfillment, parts handling inventory management, tools management, parts return to improve quality, case management, delivery and stocking of parts and accuracy of service inventory.
Work with ASEAN Operations leader to improve Productivity and P&L cost relief processes (warranty, installation, DOA, FMl’s/QAA etc.)
Support IT projects like Service-Max enhancement, DBS, Opti-connect, Digital hub, A&D etc.
Interface on daily basis with ASEAN Service, Commercial APAC & Global life Sciences Service stakeholders
Share best practices and/or needs for improvements
Support ASEAN team whenever needed.
Who you are
Generate Work Orders, quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries.
Thai language and proficiency in English
Strong computer knowledge with MS Windows and Office preferred
Good communication skill to handle customer and internal team requests
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
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