Customer Services Representative

3 days ago


กรงเทพมหานคร, Thailand AIG Full time

1. Handle admin and paper works of Recovery unit i.e. generate auto recovery outstanding list by insurance company for billing (approx. 30 companies each month), generate billing and processing for payment activities / follow up cash receipt issued by Collections for recovery received from third parties, prepare supporting documents and obtain signature from Mgmt. for lawyer in case the recovery case needs to take further action. These roles are more admin works which will help reduce time consuming from the Recovery staff and increase their efficiency on the other hand.

2. Support FNOL claims admin i.e. sending SMS, follow up document from hospital network.

3. Support in registration of A&H claims during peak travelling seasons, twice periods each year, during March to May and October to December. (Currently, the FNOL team needs to have over time every seasons and we still nearly miss regulatory deadline (15 days) to complete claims management due to high back log in claims registration during high season.)

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

- Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Insurance (Thailand) Public Company Limited (Thailand)



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