Quality Analyst
3 weeks ago
**Role**:Quality Analyst**
**Language Proficiency**:English (B2 level) with a combination of Thai
**Location**: Bangkok Thailand
**About Role**:.
**Essential Functions/Core Responsibilities**
- One should be ok watching the egregious content
- Someone coming from COMO /content moderation background
- Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
- Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and l
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
- Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred
- Effective communication skills, both written and verbal
- Proficient in Microsoft Office
- Ability to multitask and meet timelines on deliverable
- Detail-oriented
**Job Types**: Full-time, Permanent
**Salary**: ฿100,000.00 per month
Application Question(s):
- Whatsapp Contact Number
- Years of Quality Analyst experience:
- Years of BPO experience
- Are you a native korean?
**Education**:
- Bachelor's Degree (required)
**Experience**:
- Quality Analyst: 1 year (required)
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