Technical Support Analyst
2 days ago
Job Description
Trigyn has a contractual opportunity for Technical Support Analyst This resource will be placed at our client site in Bangkok, Thailand.
**Responsibilities**:
We are looking for a Support Agent and Data Analyst interested in supporting ICT enterprise solutions, in particular the Electronic Fuel Management System (eFMS), and helping to enhance them to enable a better, safer, and more sustainable future through innovative technologies.
- Systems support - This is the main area of work where you will be responsible for managing a few mission accounts and working collaboratively with them in understanding their eFMS problems and requirements. You will act as the focal point in dealing with their support including
- Promptly support help requests
- Analyse raised issues and escalating if necessary
- Help missions to maintain high level of data accuracy
- Maintain SLA documents (weekly reports; logs of interactions with missions etc)
- Training
- Deployment - You will be responsible with helping with eFMS deployment which will cover:
- Data analysis, preparation and loading using prescribed system tools and validating the end results
- Systems enhancements - Be involved in the solution delivery process including problem analysis, specifying solutions to end users, training, testing.
Competencies:
- Excellent interpersonal skills and strong team player.
- Able to work with large amounts of data and be able to create and use tools to filter through data, identify trends and analyze it to draw conclusions.
- Be comfortable with technology.
- Write and speak clearly in English, sometimes at public arenas, easily communicating complex ideas to a variety of people at all levels of the organizational structure. Additional languages such as French would be strongly desired.
- Strong organization skills. Proactive in resolution of issues.
**Experience**:
- 2 years+ experience with CRM as an end-user and/or
TRIGYN TECHNOLOGIES is a multinational IT services company with resources deployed in 25 countries. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company. TRIGYN has offices in United States, Canada, Germany Switzerland and India.
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