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Tech Support Analyst

4 weeks ago

กรงเทพมหานคร, Thailand UBS Full time

Thailand
- Information Technology (IT)
- Group Functions

**Job Reference #**
- 268902BR

**City**
- Bangkok

**Job Type**
- Full Time

**Your role**
- Are you a highly motivated individual with the ability to solve complex technical issues for our flagship business ? Do you have innovative mindset to contribute to technology evolution in our company ? Are you a strong team player with good influencing skills ? Are you an expert for software production support and project coordination? Do you have proven ability to solve complex issues, covering both technical and business needs?
- We’re looking for a Tech support analyst to:
- provide desktop support and troubleshoot/fix issue related to desktop, networks and printer
- participate in software of hardware projects rolled out to the location
- respond in a timely manner to service issues and requests. And able to handle issue in late night
- collaborate with IT team to deliver IT solution to business
- contribute expertise to the management of existing and new IT products and services
- deal with local regulators (e.g. SET & SEC) for regular System IT audits, Technical Enhancements, Functional updates and various other regulatory requirements
- maintain a knowledge database
- define workarounds for known errors and initiate process improvements
- collaborate effectively in a small team locally and with a diverse teams of colleagues regionally

**Your team**
- You’ll be working in the APAC Emerging Market IT team in Thailand. As an IT Support Analyst, you’ll play an important role in Production stability and system enhancement projects, work with wider team to set standards, controls and best practices for production environment. Build and maintain the relationship with Thailand staff and global team.

**Your expertise**
- incentive to automate through scripting and tools such as JIRA, Splunk, GitHub & Python
- good Knowledge of Securities Markets & Post-trade processing
- ability to solve complex issues, good at problem statement analysis and solution design thinking
- confident communicator that can explain technology to non-technical audiences
- Good English and Thai communication skills

**About us**
- UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
- With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.